Director, IT Infrastructure

Overview

The Director, IT Infrastructure, will serve as the senior technology leader responsible for the strategy, architecture, delivery, operations, security alignment, resilience, and continuous improvement of SK Life Science’s infrastructure foundation. The Associate Director will closely work with parent and sister companies of SK Life Science in network and infrastructure integration and daily operation.

This position will lead the infrastructure capabilities that enable secure, reliable, scalable, and compliant business and laboratory operations across corporate offices, laboratory environments, Azure cloud services, network connectivity, end-user computing, collaboration technology, and IT service operations. The role will partner with business leaders, Quality Assurance, Compliance, Information Security, Enterprise Applications, Facilities, and external service providers to ensure infrastructure services support regulated operations, validated systems, critical business applications, and organizational growth.

The Associate Director is also responsible for overseeing and continuously improving IT Help Desk operations, ensuring timely, effective, and customer-focused support for SK Life Science and SK Labs employees, contractors, and approved business users.

The Director requires strong leadership and hands-on expertise in enterprise networking, cloud infrastructure, Microsoft Azure, AWS, endpoint management, identity and access controls, monitoring, vendor-managed services, disaster recovery, and infrastructure operations within a pharmaceutical or life-sciences environment

Lead infrastructure and Help Desk service delivery:
Direct the day-to-day operation, availability, support, maintenance, and continuous improvement of infrastructure and IT Help Desk services for SK Life Science and SK Labs. Oversee ticket intake, triage, assignment, escalation, resolution, user communications, knowledge management, and customer experience, ensuring requests, incidents, service requests, and onboarding/offboarding activities meet defined service levels and security requirements.

Manage network, connectivity, and cloud infrastructure:
Oversee local-area networks, wireless, switching, firewalls, VPNs, Internet and carrier services, network segmentation, inter-site connectivity, and Azure cloud infrastructure. This includes cloud networking, resource administration, access management, configuration control, monitoring, backup and recovery integration, and cost-management support across Paramus, KOP, SK Labs, Azure, and approved SKBP connectivity.

Maintain resilience, monitoring, and recovery readiness:
Ensure operational readiness of redundant ISP connectivity, network high availability, Meraki AutoVPN, Azure virtual-network services, site-to-site VPNs, and supporting infrastructure. Maintain monitoring, alerting, event management, and performance reporting through approved platforms, including Logic Monitor, Meraki Dashboard, Microsoft Sentinel, and related tools. Plan, coordinate, and document approved failover, failback, disaster-recovery, and service-restoration tests.

Lead endpoint, workplace, and laboratory infrastructure services:
Oversee endpoint lifecycle management, Microsoft Intune, patching and device compliance, IT asset management, mobile-device services, conference-room technology, remote access, and hardware/software procurement workflows. Ensure laboratory users, lab devices, and regulated or business-critical network zones receive reliable, secure, and appropriately segmented infrastructure services in coordination with laboratory leadership, Quality Assurance, and Information Security.

Manage incident, problem, change, and compliance processes:
Lead infrastructure incident response, major-incident technical coordination, root-cause analysis, corrective actions, change-control execution, release readiness, and post-incident reviews. Ensure infrastructure services and changes support applicable SDLC, computer-system validation, data integrity, GxP, electronic records, electronic signatures, and FDA 21 CFR Part 11 requirements, where applicable.

Coordinate infrastructure security and risk controls:
Partner with Information Security to implement and maintain network segmentation, secure remote access, vulnerability remediation, endpoint compliance, logging, Conditional Access, privileged-access controls, security baselines, and Zero Trust-aligned capabilities.

Manage documentation, vendors, and…