Licensed Customer Service Representative; P&C - Paramus, NJ

About the Role

Join a growing insurance agency in Paramus, NJ, where you’llplay a key role in servicing and retaining clients while contributing to sales growth. We are seeking a Licensed Customer Service Representative (P&C) with personal lines experience who thrives in a client-focused environment and is motivated to deliver exceptional service and results.

At Choice Financial Group, we support the growth of property& casualty, life, health, and employee benefits agencies through strategic acquisitions and operational excellence. As one of the fastest-growing firms inthe industry, we offer stability, advancement, and a collaborative team culture.

• Service and maintain existing homeowners and auto insurance policies
• Assist clients with policy changes, renewals, billing inquiries, and coverage questions
• Provide outstanding customer service to support client retention
• Identify opportunities to cross-sell and sell new home and auto policies
• Work directly with carriers to ensure efficient policy servicing and issue resolution
• Buildand maintain strong client relationships through consistent communication
• Support retention efforts and contribute to overall agency growth

• Active New Jersey Property & Casualty License
• Minimum1 year of personal lines insurance experience
• Experience servicing home and auto policies
• Bilingual in English and Spanish (required)
• Strong customer service and relationship-building skills
• Abilityto multitask and work in a fast-paced environment
• Strong attention to detail and organizational skills

• Base salary of $55,000
• Retention commission: $2,000 – $10,000+
• New business commission: $4,000 – $10,000+
• Medical,dental, and vision coverage
• 401(k) with company participation
• Employer-paidgroup life insurance
• Paidtime off and holidays
• Gym membership reimbursement
• Employee referral bonus program

• On-siterole based in Paramus, NJ
• Standard business hours

• Bepart of a rapidly growing organization in the insurance industry
• Opportunity to expand your skills in both service and sales
• Collaborative and supportive team environment
• Direct impact on client satisfaction, retention, and agency success