Sales Lead Keys

Overview

About UGG At UGG, a division Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.

Summary Our Sales Leads with Keys are critical to the success of our stores. As a Sales Lead with Keys, it’s your job to create the best possible customer experience. You stay current in your knowledge of all productions, promotions and marketing initiatives in order to engage with our customers and best respond to needs. You also know how to communicate the UGG brand’s sustainability initiatives and social and ethical commitments to our customers while sharing your love and passion for our products.

As a Sales Lead with Keys, you operate as part of dynamic team and you cooperate to achieve business goals.

• As an UGG Sales Lead with Keys, you create personalized shopping experiences for our customers that drive brand loyalty.
• Greet customers promptly and courteously as they enter the store and model our Service Training Program.
• Ensure that all customer questions are addressed accurately and responded to before they leave.
• Provide exceptional service from start to finish, including effectively communicating our return policy.
• Maintain and model a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions, including adhering to a dress code.
• Make yourself personally available to all customers in order to provide exceptional service to both in-store customers and those who call on the phone.
• Operate the cash register, handle money accurately, check inventory daily, and ensure products are stocked and available for customers.
• Merchandise product in accordance with Visual Merchandising standards.
• Maintain a clean and well-organized back-stock area and employee break area (daily vacuuming, sweeping, and dusting).
• Practice safety-consciousness and respond to theft in accordance with our policies.
• Recognize outstanding performance from team members and maintain a respectful workplace to promote a positive team environment.

• Core Competencies
• Ensure the highest level of customer service possible, as outlined in our Service Training Program
• Prioritize brand and product knowledge training and share this knowledge in customer interactions
• Communicate effectively with customers, team members, management, and corporate stakeholders
• Empower team members through communication and recognition
• Contribute to a team and cooperate to achieve goals
• Multi-task in a fast-paced environment
• Maintain knowledge of current trends and styles
• Respond to problem situations with professionalism
• Think critically to solve problems and approach challenges with agility

• Key Qualifications
• Two (2) years of retail store experience preferred
• High School Diploma
• Excellent verbal and written communication skills and ability to convey the UGG and Deckers Brands Vision and Mission to your team members and customers
• Highly motivated team player and self-starter
• Excellent team building skills
• Ability to multi-task in a fast-paced environment

• Additional Requirements
• Flexibility of schedule and hours to meet the needs of the business
• Physical ability to stand for extended periods
• Proficient in Microsoft Office suite of tools and applications
• Valid driver’s license

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.

$18.00

The salary posted reflects the target for new hire salaries for this role at this specific store location. Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process.