Team Captain; Cafe

Summary/Objective

The Team Captain, in close partnership with the General Manager (GM) and Area General Manager, is responsible for the local experience in the Cafe, as well as maintaining a cohesive, efficient and positive store environment. The Team Captain ensures that teammates are in the right place, doing the right things at the right time, to provide the local with a genuine daily escape.

Assisting the GM in building a cohesive, efficient and stable team, the Team Captain acts as manager on duty in the absence of the GM. With keen awareness of the store’s financial performance the Team Captain drives the efficiency and recognition in the store to maximize and meet sales targets & average customer spend. The Team Captain understands & role models the Steps of Service, trains and directs the team to perform consistently.

The Team Captain is typically positioned behind the bar working alongside the team, frequently working on the POS station whilst overseeing the coffee shop as a whole, to ensure locals are receiving excellent & fast service, and that the store is clean.

• Keen eye for detail and eyes over the store, the Team Captain sees locals needs, benches that need to be cleaned, a wobbly table, plates needed for clearing, etc and directs the team to act accordingly.
• In a busy environment, the Team Captain is all hands on deck and pitches in.
• Keeps the team motivated, engaged & busy during busy & down time; delegates to ensure all locals are serviced, all tasks are completed.
• Supports the GM or Area GM in achieving the efficient scheduling of all line team members while on shift, i.e. proactively sending people home early if the store is quiet.
• Leads by example and reflects the company’s competencies & behaviors at all times.
• Responsible for overseeing waste management & inventory within their coffee shop.
• Provides feedback to GM or Area GM in their absence, at end of day, so adjustments can be made going forward: i.e. staffing opportunities, product needs/waste, customer requests or issues.
• Assists in onboarding and development of new team members. Has clear understanding of what good looks like in store.
• Working closely with the GM or Area GM ensure teammates are performing to expectations at all times, work together to create action plan to address performance needs.
• Provides regular feedback on team performance to GM or Area GM.

• Drives sales in the coffee shop, ensuring aces in places and constantly upselling.
• Is a peer, coach and mentor. Develops teams to continuously improve performance & reach goals.

• Helps to develop a cohesive team and encourages the vision and culture of Bluestone Lane and work together towards achieving the common goals across the store.
• Assists as needed in ordering appropriate stock levels.
• Reports any issues with suppliers in a timely manner to the GM or Area GM.
• Follows implemented systems, to avoid wastage of food and beverage product.
• Ensures proper measures are in place to achieve the correct handling of food and beverage product to retain its freshness and quality.
• Maintains accurate product knowledge and ensures all team members follow specifications especially adhering to portion control in line with appropriate costing for a dish or beverage to avoid wastage of food and beverage product.

• First point of contact for locals and displays Aussie optimism and energy.
• Communicates and interacts with locals using clear and enthusiastic words, tone of voice and body language. Makes locals feel appreciated and valued throughout interactions.
• Sets tone in store – brings energy in everything you do.
• Builds strong connection with locals. Learns names and creates a personal connection with them to build repeat business and create a daily escape.
• Understands locals’ community. Awareness of trends and competition in the area.
• Participates in projects to increase average check, daily sales, and operational profitability and develop a loyal local base.

• Regularly comes around the bar (average of once every 15-20 minutes) to clean and restock condiment stations, clear and wipe down tables &…