Sales Associate

Summary

Our Sales Associates are integral to the success of the HOKA Brand. As a Sales Associate, it’s your job to create the best possible customer experience. You regularly share your passion and love for our products and invite everyone into the HOKA community through amazing service.

• Create personalized shopping experiences that educate customers about the HOKA Brand and products.
• Understand the importance of being a HOKA Expert and stay current on all products and technologies.
• Engage knowingly with customers and ensure that all questions are answered accurately and responded to before they leave the store.
• Maintain and model an optimistic and energetic attitude with team members and customers and promote the store and Brand image in all interactions.
• Assist management with administrative tasks, know how to operate the cash register, handle money accurately, check inventory daily, and ensure products are stocked and merchandised according to Brand standards.
• Maintain a clean and well‑organized back‑stock and employee break area, which includes daily vacuuming, sweeping, and dusting.
• Practice safety consciousness and respond to theft in accordance with our policies.
• Report to work on time and notify the Store Manager or Manager on Duty in advance if you will be late or absent.

• Ensure and model the highest level of customer service possible, as outlined in the HOKA Expert Service Program.
• Prioritize Brand and product knowledge training and share this knowledge in customer interactions.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Contribute to a team and cooperate to achieve goals.
• Multi‑task in a fast‑paced environment.
• Respond to problems or difficult situations with professionalism.
• Think critically to solve problems and approach challenges with agility.

• Two (2) years retail experience preferred.
• High School Diploma or GED.
• Excellent communication skills and ability to convey the HOKA and Deckers Brands Vision, Mission, and Values to your team members and customers.
• Highly motivated team player and self‑starter.

• Flexibility of schedule and hours to meet the needs of the business.
• Valid State or Federal Identification.

You’ll discover many benefits of working at Deckers Brands including competitive pay, discounts, perks, global contests, as well as opportunities for growth and development.

The salary posted reflects the target for new hire salaries for this role at this specific store location: $18.25 per hour. Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.