Luxury Customer Experience & Showroom Manager

Luxury Customer Experience & Showroom Operations Specialist

We are seeking a polished, hospitality-driven leader to help create an elevated showroom experience within a premium retail environment. This is an opportunity for someone from a luxury hospitality or high-end customer service background to transition into a growing organization that values personality, professionalism, and relationship‑building over technical product expertise.

Benefits and Compensation:

• Competitive base salary plus performance‑based incentives
• Career growth opportunities within a growing premium retail organization
• Employee discounts on premium consumer electronics and home entertainment products
• Professional, team‑oriented, hospitality‑focused work environment

Requirements & Qualifications:

• 35+ years of leadership experience within luxury hospitality, hotel operations, concierge services, premium retail, or high‑end customer‑facing environments
• Strong communication, leadership, organizational, and relationship‑building abilities
• Ability to confidently engage with affluent clientele while delivering a polished, luxury‑level customer experience
• Proficiency with Microsoft Office, CRM systems, POS systems, or operational software platforms

Must Haves:

• Create a hospitality‑driven showroom experience where customers feel welcomed, valued, and excited throughout their visit
• Oversee showroom flow, front desk presentation, cleanliness, organization, and luxury‑level operational standards
• Coordinate daily communication between showroom, warehouse, purchasing, installation, and leadership teams to ensure seamless execution
• Support onboarding, team accountability, and customer‑service training with a strong emphasis on professionalism, composure, and teamwork

Preferred Background &

Skills:

• Background in luxury hotels, concierge operations, premium retail, or high‑end client services
• Experience leading customer‑facing teams in fast‑paced environments with elevated service expectations
• Existing relationships within luxury service industries, interior design, contractor, or local business communities
• AV, electronics, home theater knowledge, or bilingual communication skills are considered a strong plus