Key Holder: Garden State

What We Are Looking For

We are looking for both Full Time and Part Time Key holders to operate as the frontline leader responsible for delivering the Thirdlove in-store experience while supporting the Store Manager and Assistant Store Manager with opening/closing responsibilities and daily operations.

This role serves as a mentor on the floor, modeling service behaviors, supporting team accountability, and ensuring smooth execution across sales, fitting, and client engagement. The Key Holder brings strong emotional intelligence, product knowledge, and operational awareness to every shift.

• Deliver a warm, welcoming, and personalized fitting and shopping experience in line with the Retail Excellence Protocol.
• Support fit consultations, product education, and conversion through proactive, client-focused behaviors.
• Coach team members during shifts to refine selling language, service posture, and product confidence.
• Assist in executing store-level loyalty, clienteling, and appointment initiatives.

• Serve as Manager-on-Duty when scheduled, leading team huddles and ensuring smooth shift transitions.
• Support daily zoning and break schedules to ensure optimal floor coverage and client support.
• Reinforce expectations around visual standards, replenishment, cleanliness, and service behaviors throughout the day.
• Identify and elevate guest issues, operational concerns, or team coaching moments to ASM/Store Manager when needed.

• Execute opening and closing responsibilities, including POS reconciliation, security checks, restocking, and store readiness.
• Support inventory tasks such as transfers, cycle counts, and damages as assigned.
• Ensure promotional signage, floor moves, and merchandising standards are accurately maintained.
• Assist in keeping the back-of-house organized, efficient, and brand-right.

• 1–2 years of retail experience, preferably in a leadership or elevated associate role
• Strong communication skills and the ability to lead by example in a client-facing environment
• Comfort with retail KPIs and desire to improve performance through service and product knowledge
• Reliable, punctual, and able to work a flexible schedule - including nights, weekends, holidays
• Passion for Thirdlove’s mission of body positivity, inclusive sizing, and confidence through comfort
• Ability to move and lift up to 25 lbs and stand for long periods during shifts

• Paid Time Off
• Discounted and free products

Third Love is an equal opportunity employer and values diversity at the company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, genetics, marital status, veteran status, or disability status.

Third Love is an E-Verify employer and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. For more information please visit E-Verify.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Thirdlove is an equal opportunity employer. We consider all qualified applicants, including those with arrest or conviction records, consistent with applicable law - including the San Francisco and Los Angeles City and County Fair Chance Ordinances and the California Fair Chance Act.

$20.50 per hour