Assistant Manager: Customer Experience & Operations

What You’ll Do

• Model and lead a customer‑first selling culture by driving engagement, customer loyalty initiatives, visual standards, and brand values.
• Analyze business trends utilizing all available reporting to problem‑solve business opportunities and take appropriate action.
• Consistently exemplify, maintain, and foster the culture and values of World Market.
• Plan for and execute daily business tasks and duties assigned by and in the absence of the Store Manager.
• Recruit, develop, and retain a high‑performance, customer‑focused team that aligns with our company values through training, recognition, and performance management.
• Utilize all company tools and training resources to educate and validate team execution of key business functions.
• Validate and maintain all Loss Prevention policies and procedures and inventory management initiatives.
• Support and maintain a safe work environment through ongoing safety training, awareness, and accountability.

• Proven leadership experience delivering results, customer experience, and operational results in a fast‑paced environment.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in‑the‑moment coaching to associates.
• Ability to de‑escalate store and customer situations effectively.
• Ability to plan and prioritize according to the needs of the business.
• Strong sense of urgency.
• Attention to detail.
• Creative problem solving.
• Sound decision‑making skills.
• Effective delegation skills.
• Ability to execute daily priorities efficiently.
• Minimum of 2+ years of leadership experience in a fast‑paced specialty retail environment (preferred).
• Ability to work a flexible schedule, including nights, weekends and holidays, based on business needs.
• Ability to stand for extended periods, bend, climb ladders, and lift up to 40 lbs as needed.
• Minimum age: 21 years.

Hourly Pay Range is $20.92-$24.92.

Medical, Dental, and Vision Insurance; 401(k) Savings Plan;
Employee Assistance Program and more. Full‑time associates receive vacation and paid holidays. Full‑time associates are eligible to participate in the Company’s 401(k) retirement savings plan after three months of service. All associates earn paid sick leave.

Full‑time employees earn benefits after 30 days of continuous employment, including Medical, Dental, Vision, Prescription Drug, Life Insurance, Flexible Spending, Commuter Benefits and Employee Assistance.

World Market, LLC. is an Equal Opportunity Employer. We recruit, hire, train, promote, transfer and compensate our associates and provide all other conditions of employment without regard to race, color, creed, religion, national origin, age, sex, gender identity, genetic information, marital status, lawful alien status, sexual orientation, physical or mental disability, citizenship status, veteran status, employment status or any other basis prohibited by applicable law.

If you need reasonable accommodations to complete the online application, please contact the Human Resource Department:
Phone: 1‑833‑680‑2399;
Email:  This email address is only to request reasonable accommodation for the application process due to a medical condition. If you do not need a reasonable accommodation for such reason, use the apply button below to complete an application and upload your resume.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws, which depending on the location may include the Fair Credit Reporting Act, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the Los Angeles City Fair Chance Act.