Seasonal Stockroom Operations Lead - UGG

About UGG

At UGG, a division Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.

Our Stockroom Operations Leadsare critical to the success of our stores. As a Stock Lead,you’re the primary business owner ofthe stockroom, which means that you oversee the processing, product placement, and transfers of the store.

It’s your job toinstillthe importance of maintaining a stockroomthat issafe and efficientso that our customers have the product they want when they want it.

Youlead by example tomodelexceptionalstockroom standards and promote apositiveand respectful environment.

You partner closely with your Store Managerto trainand developall stock associatesandempower your team members through encouragement, recognition, feedback.

As a Stock Lead,youmaintain stockroom area in whichall materials and products are received, stored,organized,picked, counted,monitored,and distributedin orderto meet the needs of the store.

You maintain a neat and orderly stockroomand stockdesk whilepracticing and promoting safety consciousness and security measures to deter theft.

You’re responsible for ensuring that all stock processes and policies are understood by your team members and followed at all times.

You strategically plan for new product arrivals and execute necessary adjustments.

Youreceiveand verify shipments as they arriveandhandlediscrepancies so that inventory counts are current and accurate.

You’re responsible for handling customer charge sends and store transfersofmerchandise between retail locations or distribution centers. Youcontrol any damaged merchandise or mis-mate inventory in accordance with company  order to perform thesestock-specific duties, youareresponsibleforsecurely maintaininga key to the store.

In your role as a Stock Lead, you understand that your responsibilitiesextend beyond the back of house.

You assist the Store Manager in achieving and exceeding the store’s fiscal business plan by helping to execute sales and productivity plans.

Youhelp replenish and display product on the sales floor and organize it according to our Visual Merchandising standards. When working on the sales floor,provide the best possible customer service in accordance with our Service Training Program,greet customers as they enter the store, direct them to the appropriate products and areas, answer customer questions, and offer current product knowledge.

You ensure you’repersonally available to customer sand canidentifyandaddress theirneedsand questions. You maintain a positive,cheerful attitude with customers and team members and promote the store and brand image in all interactions.

As a Stock Lead, you understand that you are an integral part of a team and cooperate to meet the needs of the business.

• Ensure the highest level of customer service possible as outlined in our Service Training Program
• Build engaged and empowered teamsthroughcommunication and recognition
• Communicate effectively with customers, team members, management, and corporate stakeholders
• Promote a positive and respectful work environment and respond to problem situations with professionalism
• Prioritize brand and product knowledge training in customer interactions
• Multi-task in a fast-paced environment
• Escalate any special customer requests regarding product or service to management
• Think critically to solve problems and approach challenges with agility
• Maintain knowledge of current trends…