Retail Commission Sales Associate - Furniture​/Mattress​/Rugs, Paramus Park

Macy's is more than just a store. We’re a story that has captured the hearts and minds of America for more than 160 years, celebrating innovations, traditions, and unforgettable moments such as the Macy’s 4th of July Fireworks and the Thanksgiving Day Parade. Working here means being part of memorable experiences for countless customers and colleagues.

As a Furniture Sales Colleague (also known as a Big Ticket Colleague), you are at the forefront of creating exceptional shopping experiences in our Furniture department. Your responsibilities include building lasting customer relationships, achieving sales goals, promoting protection plans, managing return rates, and encouraging engagement with our loyalty program. You will also support inventory and fulfillment activities, use technology to visualize purchases, place orders, and compare products, and maintain customer contact throughout delivery to resolve issues and ensure satisfaction.

• Begin each day energized, ready to make an impact – wear your name badge with pride, greet teammates, and keep the sales floor organized.
• Review sales goals, new arrivals and top‑selling items, and stay up‑to‑date on trends, promotions, and current offers.
• Focus on the customer by offering a warm welcome, maintaining eye contact, and building personal conversations to create lasting relationships.
• Maintain a shoppable space by recovering the floor, updating signs and pricing, and supporting necessary merchandise moves.
• Finish strong by sharing loyalty program benefits, ensuring customers have everything they need, and ending with a sincere thank‑you.
• Keep in touch with customers through the pre‑ and post‑delivery process to ensure a positive experience.
• Support one another with honesty, care, and collaboration for the benefit of our customers and communities.
• Continuously strive for excellence by improving, achieving sales goals, and learning from each other to deliver results.

• Flexible availability: days, evenings, weekends, and holidays with dependable attendance and punctuality.
• Strong communication skills – able to understand, communicate, and collaborate with customers, co‑workers, and supervisors.
• Capable of reading and understanding employment policies and safety rules in English.
• Comfortable using electronic devices and technology, including handheld equipment and cash register systems.
• Meeting daily sales goal challenges along with client and protection‑plan goals.
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful, eager to start a new venture, adaptable to changing priorities, and able to work independently and in teams.
• 1–2 years of related experience (or equivalent) required.

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 25 lbs, stooping, kneeling, crouching, climbing ladders, and reaching above eye level.
• Requires good vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash register systems, to process transactions.

Join a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage, a 401(k) match, paid time off, eight paid holidays, continuous learning, leadership development, and volunteer opportunities.

• Merchandise discounts.
• Performance‑based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• Eligibility for performance‑based incentives/bonuses.
• Eligible for sales commission.

Access the full menu of benefits offerings for your eligibility at the official benefits portal.

Macy’s offers unique opportunities to be part of memorable moments. Whether helping a customer find the perfect gift, streamlining operations in a distribution center, enhancing the online shopping experience, buying trendy merchandise, or designing a balloon for the Thanksgiving Day Parade, you’ll join a team where work is as rewarding as it is fun.

Macy’s Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. This job description is not all‑inclusive and may not apply to employees covered by a collective bargaining agreement. Macy’s Inc. reserves the right to amend this job description at any time.