Inside Sales Representative

61 S. Paramus, Ste. 535, Paramus, NJ 07652

The job duties are as follows:

• Customer Management
• End-to-end ownership of the lead-to-order process for all US customers.
• Onboard new customers according the Know Your Customer procedure.
• Answer customers’ questions about products, prices, availability, product uses, and contract terms.
• Recommend products based on customer needs and interests and advise customers on the use of products or services.
• Act as the primary contact for customer queries, complaints, technical information, and non-order-related requests.
• Build and maintain strong relationships with customers through effective communication and timely responses.
• Handle sample requests, audits, and ensure compliance with Non-Disclosure Agreements (NDAs).
• Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
• Identify prospective customers using business directories, leads from existing clients, and participation in external events such as trade shows and conferences.
• Operational Excellence
• Optimize sampling processes to enhance service levels.
• Apply product allocation strategies during shortages as per GCSM guidelines.
• Prepare agent commissions and rebate payments.
• Maintain accurate records of sales transactions, customer communications, and contract details.
• Verify customer credit information and ensure required documentation is complete.
• Marketing Support and Trade Show Coordination
• Collaborate with marketing teams to support promotional activities and campaigns.
• Coordinate trade show arrangements, including organizing promotional goodies, marketing collaterals, and ensuring timely membership payments.
• Act as a liaison between sales, marketing, and external vendors to ensure successful event execution.
• Distribute promotional literature or product samples to customers and event participants.
• Forecasting and Market Insight
• Proactively share market insights to ensure reliable demand planning and accurate forecasts up to 24 months.
• Collaborate with Sales Managers to monitor debtor management and consumption trends.
• Monitor market conditions, product innovations, competitors’ products, and trends to support strategic decision‑making.
• Commercial and Technical Support
• Provide technical information and support for product validation and approvals.
• Prepare and execute customer agreements.
• Prepare sales contracts, quotations, and order forms, including estimating prices, delivery timelines, warranty terms, and credit arrangements.
• Develop proposals and supporting materials for prospective and existing customers.
• Collaboration and Knowledge Sharing
• Actively support local organization setup, onboarding new team members, and sharing best practices.
• Contribute to global and local team initiatives, including health and safety programs.
• Provide commercial support to the Sales Managers (e.g. customer analytics & performance KPIs – order coverage, order pattern).
• Update and apply relevant product and market knowledge to continuously improve customer support and sales effectiveness.

This position does not supervise subordinate employees.

This position is full‑time, and applicants must possess a Bachelor’s degree in Business Administration, Commerce or related field.

The salary for this position is $105,394 per year.