Customer Service Representative - Monroe

Job Description

Office Address: 25976 Business, US-24 Paris MO 65275

Full time: 30 hours per week M-F 9-4

At Missouri Farm Bureau, our Customer Service Representative role serves as a reliable point of contact for members by answering questions, processing policy changes and payments, and providing clear, friendly support across phone, email, and in‑office interactions. By building strong relationships with members, collaborating with agents and team members, and proactively identifying opportunities to improve service, this role helps deliver the trusted, personalized experience that Missouri Farm Bureau is known for.

• Maintain established office hours and provide professional, friendly customer service in person and by phone
• Greet customers, determine needs, provide information, and refer inquiries as appropriate
• Answer and route calls, take detailed messages, and respond to customer questions promptly
• Process incoming and outgoing mail and schedule appointments for agents
• Maintain accurate client files, records, and office documentation
• Receive, process, and balance daily financial transactions in accordance with procedures
• Prepare and process insurance-related documents, correspondence, applications, endorsements, and reports
• Gather and input information for insurance quotes and assist with policy servicing within non-licensed guidelines
• Support agents, supervisors, and regional leadership with administrative and operational tasks
• Promote Missouri Farm Bureau programs, services, and member benefits
• Assist with membership drives, county board meetings, event planning, and volunteer activities
• Attend required meetings and training sessions
• Maintain a clean, organized office environment
• Perform other duties as assigned

• High school diploma or general education degree (GED); experience in customer service preferred.

Apply today and help shape the future of Missouri Farm Bureau Insurance!

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