Quality & Lead AI-Powered Customer Care
Job in
Paris, Bourbon County, Kentucky, 40361, USA
Listed on 2026-07-13
Listing for:
Qonto
Full Time
position Listed on 2026-07-13
Job specializations:
-
Quality Assurance - QA/QC
Job Description & How to Apply Below
Qonto is seeking a Lead for Quality & Knowledge in Customer Care to own quality standards, calibration, and training programs across markets. You’ll lead knowledge management and the AI knowledge layer, turning
Quality reviews into actionable improvements for thousands of customer interactions.
You will report to the Director of Customer Care & Success and work with cross-functional teams to push AI beyond the obvious while maintaining high standards and governance.
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