SMB Account Manager

SMB Account Manager, France
Job Description

The Global Account Management team is looking for a customer focused Account Manager to support our SMB merchants in France. We’re looking for someone energetic and hands‑on, ready to go beyond the typical job description to retain and grow Square’s largest French sellers. As the market in France continues to grow, you’ll play an important role in representing the voice of the customer and tailoring strategies to meet local needs.

In this role, you’ll work closely with senior decision-makers and various cross‑functional teams— including product, engineering, finance, implementation, marketing, operations, and sales—to support the growth and retention of French merchants. Your experience in account management will be essential for driving value and ensuring successful outcomes for our sellers.

You will work with a portfolio of merchants, focusing on revenue retention and growth, while providing tailored solutions and strategic advice. You’ll directly engage with sellers, lead business reviews, and develop processes and insights to scale your impact. You will also work closely with Enablement to contribute to coaching and training programs that enhance your skills and support the successful management of relationships with our largest strategic sellers.

As a high‑performing individual with experience in the SMB or enterprise space, you should have a proven track record of driving revenue growth, leading projects, building strong client relationships, and representing customer needs internally. Reporting to the Head of Account Management, Europe, you’ll be part of a foundational team dedicated to nurturing some of Square’s most valuable merchant partnerships in France, navigating the unique challenges and opportunities of the market to ensure the long‑term success of our sellers.

• Manage the retention and growth of an evolving portfolio of sellers in France
• Identify opportunities for cross‑selling and upselling products through discovery, education, and onboarding support. Use Square's value selling methodology to negotiate custom pricing with SMB and strategic-level sellers
• Understand customer needs and local market trends to ensure that Account Management and Square provide exceptional solutions for our sellers
• Foster cross‑functional collaboration. Work closely with our international Sales, Support and Product teams to help uncover and surface product requirements
• Collaborate with the global account management team by sharing seller feedback, recommendations, operational requirements, and opportunities for growth

• 2+ years experience in Sales or Account Management
• Experience discovering and closing sales opportunities and building client relationships
• Experience successfully managing a pipeline to achieve revenue targets
• Strong track record of meeting and exceeding revenue goals
• Strong collaboration skills and the ability to work effectively with cross‑functional teams
• Resilience in the face of adversity and are comfortable with ambiguity
• Excellent communication skills
• Business fluency in French and English

Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with a recruiter, who will treat these requests as confidentially as possible.

L’équipe Global Account Management recherche un(e) Responsable de Comptes orienté(e) client pour accompagner nos commerçants PME en France.

Nous recherchons une personne dynamique, proactive et impliquée, prête à aller au-delà des missions traditionnelles du poste afin de fidéliser et développer les plus grands commerçants français utilisant Square. Dans un…