Loan Operations Assistant Mgr

Loan Operations Assistant Mgr

Full Time Clerical Main Office-BR 1, Paris, TN, US

• Assist in overseeing the daily operations of the Loan Operations department to ensure accurate, timely, and compliant processing of loan activities.
• Support the administration and maintenance of loan accounts, records, systems, and operational controls.
• Monitor operational performance, reporting, and quality standards to maintain portfolio integrity and regulatory compliance.
• Provide guidance, problem resolution, and support to Loan Operations staff, front‑line employees, and other departments.
• Assist with workflow coordination, staff training, cross‑training, and employee development.
• Participate in process improvements, system enhancements, departmental projects, and strategic initiatives.
• Prepare, review, and analyze operational and management reports and communicate findings, risk, and trends with staff and management.
• Provide training and day‑to‑day guidance to team members while serving as a subject matter expert for Loan Operations.
• Identify opportunities to improve efficiency, strengthen controls, and enhance customer service.
• Serve as a subject matter expert and assist with departmental leadership responsibilities as assigned.
• Act as a backup for Loan Operations functions and positions as needed.
• Maintain prompt and regular attendance.
• Demonstrate a positive, helpful attitude with co‑workers and customers.
• Strive to improve efficiency in the work area through cost savings.
• Perform other duties and special projects as assigned.
• Complete all training assigned by HR, IT, Compliance, BSA, and supervisor on a timely basis.
• Follow IT Security Policies and Procedures, including the diligent reporting of phishing emails.

• Associate degree in Business, Finance, Accounting, or related field preferred.
• Equivalent banking experience and education may be considered.
• Loan operations, loan serving, and lending support experience is a plus.

• Excellent verbal and written communication skills.
• Tact and public relations expertise.
• Experience utilizing Jack Henry system is preferred.
• Proficient in Microsoft Office Suite or related software.

Commercial Bank and Trust Company is an Equal Employment Opportunity Employer-M/F/Vets/Disabled