Shop - Mass Account Manager, France
Job in
Paris, Lamar County, Texas, 75460, USA
Listed on 2026-06-02
Listing for:
Tiktok
Full Time
position Listed on 2026-06-02
Job specializations:
-
Business
Business Management, Business Analyst, Business Development
Job Description & How to Apply Below
About the Team
The Merchant Growth team manages the incubation journey for high potential sellers within Tik Tok E-commerce EU.
As an integral part of the team you'll take ownership of designing effective outreach programs, growth work-streams, thus empowering our merchants to grow and scale their business.
This role is suited either for an experienced Operations Manager, Program Manager or Project Manager, with e-commerce experience or in management consulting, analytics field.
Responsibilities
* Lead end-to-end incubation operations for high-potential partners, including onboarding, launch planning, performance acceleration, and ongoing success on the platform.
* Own the strategy and execution to increase the number of active sales partners and drive high-quality partner growth for Tik Tok Commerce, including developing lifecycle incubation plans and optimising growth levers through various proof-of-concept (POC) initiatives.
* Act as the key point of contact for senior and cross-functional stakeholders, leading high-level strategic discussions, aligning priorities, and driving decision-making to achieve business growth and incubation targets.
* Identify scalable growth opportunities and design/roll out programs to improve partner performance (e.g., video/LIVE challenges, lifecycle email campaigns, enablement initiatives).
* Conduct deep-dive analyses to understand partner segments, diagnose performance blockers, and surface root causes using data analysis, partner interviews, and surveys; translate insights into actionable product and process improvements.
* Design and manage partner communication channels (Lark groups, IM, etc.) to run mass account management activities including forecasting, troubleshooting, partner education, and incubation program delivery.
* Capture, document, and share learnings to establish best practices, influence internal and external stakeholders, and drive continuous improvement across incubation and partner growth programs.
* Notice
* Some business travel required between London & Paris.
Minimum Qualifications
* Bachelor's degree or above, with 3+ years of experience in mass account management or partner incubation; proven track record managing hundreds of partners at scale.
* Fluent in English and French due to working and speaking directly with partners, strong understanding of e-commerce market, consumer behaviour, and digital/mobile commerce trends.
* Strong analytical skills and business judgment; able to turn complex data into clear opportunities and action plans.
* Advanced Excel proficiency, including building and auditing formulas (e.g., XLOOKUP/VLOOKUP, INDEX-MATCH, IF/IFS, SUMIFS/COUNTIFS) and working with large datasets.
* Results-driven with strong ownership and accountability.
Preferred Qualifications
* Results-driven with strong ownership and accountability.
* Excellent cross-functional collaboration skills; able to influence and drive projects forward with diverse stakeholders.
* Fast learner and self-starter; entrepreneurial mindset with comfort operating in ambiguity and rapid change.
* Hands-on and pragmatic; willing to dive into detail and handle operations when needed.
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