Account Manager - Crew & Workforce Solutions; m​/f​/d

Position: Account Manager - Crew & Workforce Solutions (m/f/d)
HRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over 50 years of experience, their digital platform, driven by Procure Tech, Travel Tech, and Fin Tech, transforms how companies and travelers Stay, Work, and Pay. Procure Tech digitally revolutionizes lodging procurement, connecting corporations and suppliers in a cutting-edge ecosystem. This enables seamless efficiency and automation, surpassing travelers' expectations.

Travel Tech redefines the online lodging experience, offering personalized content from selection to check-in, ensuring an unparalleled journey for corporate travelers. In Fin Tech, HRS introduces advancements like mobile banking and digital payments, turning corporate back offices into touchless lodging enablers, eliminating legacy cost barriers. The innovative 2-click book-to-pay feature streamlines interactions for travelers and hoteliers. Combining these technology propositions, HRS unlocks exponential catalyst effects.

Their data-driven focus delivers value-added services and high-return network effects, creating substantial customer value.

HRS's exponential growth since 1972 serves 35% of the global Fortune 500 and leading hotel chains

BUSINESS UNIT

At HRS's Workforce-as-a-Service unit, we support global transportation companies including airlines, railways, and cruise lines, as well as corporates in the energy and construction sectors, in embracing the digital transformation journey in managing their crew operations. Our mission is to drive the highest degree of automation while enhancing the crew experience, particularly during disruptions.

Our modular SaaS platform serves both operations and crew teams. It covers the full spectrum of lodging and logistics needs throughout the entire crew journey from procurement, planning, and operations to hotel stay experience, communication management, payment, and billing. This comprehensive solution not only enhances the experience for crew teams but also delivers significant cost, process, and time savings for operational departments.

POSITION

We are looking for a Paris based Account Manager Crew (all genders) who will play a pivotal role in leading our strategic customers across Crew business unit and the French region, building an in-depth understanding of customer Crew Travel needs and drivers, to position how HRS Crew solution can be of value. The strategic thinking, coupled with your excellent communication skills and data driven mindset, will contribute to the expansion of our customer base and revenue growth in France.

The position is reporting directly to the CEO of Workforce-as-a-Service unit and dotted line with local French Account Management Team.

CHALLENGE

* You are responsible for managing for our strategic customers in the Region, driving growth and customer vision.

* Drive revenue growth within our strategic customer base by deeply understanding their strategic crew travel needs and optimizing the use of our HRS Crew solutions.

* Establish high-impact relationships with cross-functional stakeholders, positioning the company as a trusted partner and accelerating value delivery across accounts.

* Ensure timely and successful delivery of HRS Crew and Workforce solutions that are tailored to industry-specific needs and aligned with the customer's strategic objectives.

* Overseeing customer onboarding and delivery of new projects in collaboration with our internal experts and manage a complex project matrix organization across multiple departments.

* Manage local account negotiations and uncover new ways to optimize clients' crew travel processes, strengthening relationships and expanding revenue contribution.

* Provide clear, timely progress reports on initiatives to internal and external stakeholders, supporting cross-functional collaboration and vertical market execution

* Track key performance indicators and usage behavior across accounts, using data to uncover vertical-specific opportunities for expansion and strategic support.

* Elevate organizational impact by embracing ownership of evolving customer needs and identifying innovative ways to contribute value aligned with business and industry goals.

* Ensure day-to-day delivery of exceptional client service, fostering satisfaction and long-term loyalty across a portfolio of accounts within targeted industry sectors.

* You lead the commercial P&L of HRS towards these customers and derive value for both the customer and HRS as well as lead the commercial discussions

* You are acting as the one responsible face to the customer and its subsidiaries, nonetheless being supported by operational teams and solution experts

FOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH...

* A successfully completed university degree, preferably in the field of business administration.

* Several years of experience in consultative sales or account management from B2B SaaS industry, Professional Services or from Start-up environment having served global customers (airline…