Product Support Specialist

Summary

Be the cornerstone of our pioneering support team focused on delivering a best-in-class customer experience, helping our users create their best work with Jitter.

55-70k€ + Stock options / BSPCE – we can go higher for exceptional candidates

Based in Paris (in-person) – we are open to remote in Europe or relocation packages for exceptional candidates

We’re an international team and work in English

Jitter is a fast, simple, and collaborative motion design tool on the web. We help creative teams create on-brand videos, social media, apps, and websites at scale — and collaborate easily with teammates, clients, and stakeholders.

Jitter serves more than 100k users monthly, the community awarded us a Design tool of the Year award on Product Hunt, and our Figma plugin has more than 500k installs.

We’re a small, ambitious team from Apple, GoPro, Google, Pitch, Slack and YC and scaling to empower more designers with the modern animation tool they’ve been dreaming of.

Our mission. Make motion design accessible to all designers.

Our ambition. Become the leading platform to create animated content.

More about us at Work at Jitter

As a pioneering Product Support Specialist, your mission is to help people. Specifically, to help Jitter users of all levels get the most out of our product and realize their creative vision. A high degree of personal care and curiosity towards our users’ needs is core to what we do, and we work with AI tools to extend the coverage of our lean team.

You will:

• Become a Jitter expert
  , mastering its features, use cases, and workflows.
• Be a passionate advocate for customer pain points, bugs, and feature requests, working closely with design and engineering to refine and shape the product.
• Contribute to scaling our support operations to deliver a frictionless support experience for our growing user base.
• Develop and iterate help resources to help users learn about Jitter and get the most out of it.
• Provide coaching, guidance, and mentorship to future support team members.

• You’ll be the voice of our customers and turn their feedback into product improvements.
• You’ll build the foundation of our support and education systems, and be fully hands-on iterating our tooling, processes, and content.
• Your content will help thousands of users monthly learn Jitter autonomously.
• You’ll grow with the company and potentially evolve into leadership roles in support, success, product, or marketing.

• 3+ years of experience in Product Support, Customer Experience, or a similar SaaS role, ideally supporting creative software or technology products in the design space.
• Proven track record of contributing to scaling support operations, including leveraging or configuring automated tools and workflows to solve problems at scale.
• Impeccable written and verbal communication skills (native-level English) and a confident ability to engage customers at all levels with empathy and clarity.
• Experience with technical troubleshooting and issue diagnosis. You have a solid picture of how web applications work and can extrapolate information across logs, screenshots, and reports to clarify and articulate issues.
• Familiarity with modern service platforms and related tools (e.g. Intercom, Zendesk, Stripe).

Bonus points if you:

• Have worked with AI solutions to complement and scale human-led support.
• Have professional experience in design, video, or animation (or a strong personal interest).
• Understand creative workflows and the design community.
• Are active on Discord or familiar with creative online communities.

We are building a stellar team of humble, inspiring, creative smart folks who enjoy building world-class products, learning, and…