Customer Success Manager

Life at Ui Path

The people at UiPath believe in the transformative power of automation to change how the world works. We're committed to creating category-leading enterprise software that unleashes that power.

To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care-about each other, about UiPath, and about our larger purpose.

Could that be you?

Your mission

UiPath is seeking a highly motivated and experienced Senior Customer Success Manager to guide our customers through their post sales journeys and AI-powered transformation programs. The successful candidate will be a strategic thinker with a deep understanding of professional services, adoption strategies, organization change management, a track record of delivering impact to customers, and a passion for ensuring our customers achieve their desired outcomes.

This role requires a strong bias towards action, an ability to navigate ambiguity and leadership skills to drive results through other internal & external teams.

What you'll do at Ui Path

* Post-Sales Strategy:
Own the customer's overall adoption strategy, building & maintaining the customer's comprehensive value delivery plan to achieve the stated objectives

* Post-Sales Account Management:
Own, lead & orchestrate end-to-end adoption delivery, from planning to realization, coordinating across the various internal and external work streams to ensure timely and successful implementation of automation solutions

* Value Fluency & Management:
Understand and advise the customer on how best to define, deliver & realize value that aligns with their stated objectives

* Operational Excellence:
Develop and maintain workstream plans, timelines, and deliverables, and ensure adherence to success milestones

* Client Engagement:
Serve as the primary point of contact for clients, building and nurturing strong relationships. Understand client needs and requirements, collaborate with cross-functional teams to tailor success strategies accordingly

* Executive Client Relationship Management:
Cultivate and sustain strategic relationships with key clients, becoming a trusted advisor on automation strategies

* Collaborate closely with clients to understand their strategic goals and tailor automation solutions to maximize business impact

* Operational & Technical Expertise:
Possess an understanding of automation technologies and the operational, technical & change management best practices required to execute successfully and drive transformation

* Innovation and Thought Leadership:
Stay abreast of industry trends, emerging technologies, and best practices in automation. Contribute to the development of thought leadership content and share insights with clients to drive innovation

* Team

Collaboration:

Collaborate with internal technical teams, sales, and other stakeholders to ensure a unified and customer-centric approach. Communicate client expectations and requirements to the adoption teams. Track and manage execution to plan

* Issue Resolution:
Work closely with clients and internal teams to develop effective solutions to problems

What you'll bring to the team

* Extensive experience (at least 8+years) in customer success roles, with a proven track record of driving customer satisfaction, adoption, and retention

* Experience with professional services & attach motions for support/services

* Experience in a high-growth technology company, preferably in the SaaS or RPA space

* Strong leadership and team-building skills, with the ability to inspire and motivate cross-functional teams

* Excellent communication and interpersonal skills

* Data-driven mindset, with the ability to use data to make informed decisions and drive results

* Strategic thinking and the ability to develop and execute customer success strategies

* Bachelor's degree in business, technology, or a related field (MBA preferred)

* Fluency in English & French

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Maybe you don't tick all the boxes above-but still think you'd be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and…