Housekeeping- Gilley's

# Housekeeping
- Gilley'sHot Job Gilley Physical - PARK CITY, KS 67147## Overview Salary Range $15.00

Education Level Not Specified## Description
** ALL SHIFTS AVAILABLE- SE HABLA ESPANOL
***
* Job Summary:

** Cleans and maintains the appearance of the FOH and BOH facility, restrooms, outer buildings, and other areas as assigned in a quick and efficient manner while also delivering exceptional interactions with all guests and fellow team members.
*
* Essential Job Functions:

*** Cleans trash cans and ash trays
* Vacuums carpeted areas
* Sweeps and mops tile, brick, and concrete areas
* Picks up dirty cups and glasses throughout the facility
* Polishes furniture and fixtures
* Operates and maintains light equipment necessary to perform job functions to include vacuums
* Deep cleans areas, including (but not limited to) shampooing carpets, stripping & waxing floors, and high dusting
* Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful
* Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back
* Observes all activity within assigned area offering assistance to all guests
* Observes activity and reports anything that is out of the ordinary
* Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships
* Ensures all guests are kept in play by providing friendly and helpful service at all interactions
* Utilizes open body language, politely speaks with and assists guests as needed
* Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
* Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount.  Otherwise, ensuring a manager is notified immediately to resolve the situation.
* Crosstrain in other departments
* Other duties as assigned## Qualifications
*
* Experience and Qualifications:

*** Must be at least 18 years of age or older and have the ability to obtain and retain KRGC Gaming License.
* One year of direct customer contact experience, preferred
* Display professionalism; excellent verbal and written communication skills
* Professional appearance as outlined in the Gilley’s Team Member Handbook
* Must be able to work both independently and as a member of a team
* Available to work required schedule which may include nights, weekends, holidays, and overtime as needed
** PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:
*** Physically mobile with reasonable accommodations
* Must be able to respond to visual and audio cues
* No known allergic reaction to cleaning chemicals
* Must have basic English communication skills
* Must be able to bend, reach, kneel and grip items
* Must be able to lift items weighing up to 50 pounds
* Must be able to walk and stand for long periods of time (8-12 hours)
* Have a sense of urgency and keep up with fast paced business practices
* Operate in mentally and physically stressful situations
* Must be able to tolerate areas with secondary smoke, high noise levels, bright lights, and dust Responsibilities and job functions listed herein are not exhaustive and may be supplemented and/or revised by Gilley’s at any time in its sole discretion.
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