Director of Member Services, Alpha

While most enrollment positions emphasize throughput, this role is designed to safeguard quality and fit.

Alpha is developing one of the world's most forward-thinking educational models. Our campuses integrate demanding academics, technology-driven instruction, and elevated expectations for both learners and educators. Students routinely exceed national learning benchmarks—validated by measurable outcomes.

Afternoon hours are reserved for deeper exploration, autonomous work, and practical skill development. The model delivers results. However, success depends entirely on enrolling families who are genuinely aligned. That responsibility falls to you.

You will manage the complete admissions process for a campus, spanning initial application to final enrollment. This is not a role where you hand off responsibility. You own how families perceive us, how well they grasp the model's demands, and whether enrollment choices are driven by the right motivations. You will evaluate compatibility, facilitate meaningful dialogue, and advise against enrollment when appropriate.

The objective is not filling seats. The objective is securing the right match.

We welcome applicants from elite service backgrounds outside conventional education: independent schools, competitive programs, upscale hospitality, executive assistance, high-end membership organizations, or entrepreneurial leaders who have directly overseen premium client experiences from start to finish. What counts is your capacity to execute a detailed, phased engagement with sound judgment, transparency, and accountability. If your career has centered on delivering exceptional service where trust, professionalism, and experience quality are brand-defining, this role will resonate.

Apply now to apply that discipline to meaningful work.

• Managing the complete enrollment experience for prospective families, beginning with initial outreach and concluding with onboarding.
• Facilitating discovery conversations to assess alignment before proposing options or advising on subsequent actions.
• Overseeing 20+ concurrent family engagements across varied enrollment phases, maintaining transparent tracking and timely follow-up.
• Orchestrating campus visits, student shadowing sessions, and enrollment discussions that transparently convey results, commitments, and ideal family profiles.
• Ensuring precision in CRM documentation and enrollment data (Hub Spot and SIS) to enable forecasting, prioritization, and sustained service excellence.

• Deploying volume-driven or aggressive closing techniques.
• Accepting families who lack fit in order to meet enrollment targets.
• Supervising a sizable team or working through complex hierarchical structures.
• Distributing family relationship ownership across multiple staff members.
• Operating remotely. This position is intentionally campus-based.

Lead and deliver a high-integrity, selective enrollment process that successfully enrolls aligned families while safeguarding the operational excellence and educational outcomes of the Alpha model.

• 3+ years providing premium, individualized service in settings where service excellence directly influences brand perception (education, upscale hospitality, executive assistance, exclusive membership organizations, or owner-managed service businesses).
• Proven track record managing a full client, admissions, or enrollment cycle from initial contact to completed onboarding.
• Experience concurrently handling 20+ client, guest, or family accounts at varying stages, supported by a reliable tracking and prioritization methodology.
• Capacity to supply specific instances of consultative judgment, including occasions when you advised against your offering because it was not appropriate.
• Professional writing experience addressing senior leaders, high-net-worth clients, or discerning audiences.
• Willingness to reside in or relocate within 60 days to Denver, CO or Park City, UT.
• Authorization to work in the United States without requiring visa sponsorship.

• Experience in competitive independent school…