Assistant Area Manager, Park

Assistant Area Manager, Park City

Job type:
Full Time
• Department:
Field Operations – Market Ops
• Work type:
On‑Site
• Salary: USD 65,000 – 65,001 / year

Location:

Park City, Utah, United States

Avant Stay delivers world‑class, authentic, tech‑enabled short‑term rental (“STR”) group experiences targeted at the millennial generation. We are venture‑funded and growing rapidly in the explosive $100+ billion dollar STR industry. We deliver a customized end‑to‑end experience that is tailored just for groups and powered with technology at every layer.

As an Assistant Area Manager, you will support all the daily operational activities related to our Avant Stay properties in the designated area. You will ensure a superior guest experience by auditing properties, managing supplies, and responding to concerns in a timely fashion. This position does require close proximity to the market and will require frequent travel to various sites within the designated area.

You will be responsible for the following duties and responsibilities, which may not be an exhaustive list:

• Reporting to the regional manager and performing assigned tasks.
• Serving as a reliable point of contact for the owners of Avant Stay properties by effectively communicating with them in a timely manner and reviewing their owner distribution statements.
• Meeting and maintaining Avant Stay standards and metrics related to owner satisfaction.
• Monitoring the progress of guest or homeowner issues, ensuring they are resolved within the designated time frame. Reviewing the quality of the resolution and taking appropriate actions as needed to ensure customer satisfaction.
• Exercising independent judgment in proactively identifying issues or quality assurance concerns at the properties and taking appropriate action to address them and/or assign rectification duties to vendors.
• Carrying out essential, non‑manual administrative duties to support daily operations, free from direct supervision.
• Coordinating and/or overseeing housekeeping or routine rental maintenance tasks, such as changing linens, moving furniture, changing light bulbs, troubleshooting cable, or addressing wifi issues.
• Ensuring all homes have appropriate inventory levels of consumables and linens for the select market.
• Conducting regular inspections of properties to ensure compliance with Avant Stay standards and regulations, as necessary and in the event of lack of sufficient market coverage in the requisite area.
• Addressing guest and homeowner concerns by responding in a timely manner to emails, calls, texts, Slack messages, and tickets.
• Frequently traveling to various properties within the designated area to support operations and ensure compliance.
• Being part of rotating “On Call” after hours for market support.

• 2+ years of hospitality or customer‑facing experience
• Vacation rental industry experience (preferred)
• Basic skills in Microsoft Office (Excel, Word & PowerPoint)
• Ability and availability to work weekends and holidays, with an overall flexible schedule to fit current business needs
• Ability to spend a majority of working time standing, walking, and driving to properties
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, stoop, and occasionally push, pull and lift more than 25 lb.
• Excellent self‑management skills, and the ability to prioritize and deliver work to meet tight deadlines and work in a fast‑paced environment
• Responsiveness via Slack and email
• Experience in hospitality and/or real estate and Accredited Residential Manager (ARM) designation are a plus.
• Must reside in the designated area.
• Valid driver’s license and active car insurance
• Reliable, snow‑ready car

• The role has an annual salary of $65,000 + performance bonus (dependent on your skills and experience)
• Generous company‑sponsored insurance (medical, dental, vision, life, etc.)
• Flexible paid time off
• Complimentary and discounted stays at Avant Stay properties
• Pre‑tax retirement savings plans offered via Betterment
• Paid parental leave
• Fitness reimbursement
• Cell phone reimbursement
• Mileage reimbursement

You’ll be doing work that matters…