Enrollment Operations Director, Alpha

Many enrollment positions are designed to maximize volume. This position is designed to safeguard standards.

Alpha is developing one of the most forward-thinking school models globally. Our campuses integrate demanding academics, technology-enhanced instruction, and elevated expectations for both learners and educators. Students routinely achieve learning gains that exceed national averages, supported by measurable results. Afternoons are reserved for deeper exploration, self-directed work, and practical competency development. The model delivers. But its success depends on enrolling the right families.

This is your responsibility.

You will lead the entire enrollment process for a campus, beginning with initial inquiry and concluding with onboarding. This is not a pass-off function. You determine how families perceive us, how thoroughly they grasp the model, and whether enrollment choices are made with appropriate understanding. You will evaluate compatibility, facilitate substantive discussions, and advise against enrollment when that serves the best interest of all parties.

The objective is not enrollment maximization. The objective is strategic alignment.

We welcome applicants from elite service sectors outside conventional education: independent schools, competitive admissions programs, high-end hospitality, executive concierge services, exclusive membership communities, or entrepreneurs who have directly overseen premium client experiences from start to finish. What counts is your capacity to execute a thoughtful, multi-phase process with sound judgment, precision, and accountability.

If your career has centered on delivering exceptional service where credibility, professionalism, and experience design define the brand, this role will be recognizable - just directed toward work that genuinely transforms outcomes.

This is a full-time, salaried, on-campus position. We are hiring in La Jolla, Los Angeles, Marin County, Palo Alto, Piedmont, San Francisco, Santa Barbara, Santa Monica, South Bay. Relocation assistance is provided.

• Leading the complete enrollment experience for prospective families, from initial outreach through final onboarding.
• Facilitating fit-assessment dialogues to evaluate compatibility before introducing solutions or proposing further engagement.
• Overseeing 20+ concurrent family engagements across various enrollment stages, maintaining full transparency on progress and follow-up actions.
• Directing campus visits, student shadow days, and decision-stage discussions that articulate outcomes, standards, and the ideal candidate profile.
• Ensuring precise CRM and enrollment documentation (Hub Spot and SIS) to enable accurate forecasting, prioritization, and service excellence.

• Applying transactional or aggressive sales methods.
• Accepting families who are poorly matched in order to meet a quota.
• Supervising a sizable team or working through complex approval hierarchies.
• Distributing responsibility for the family experience across multiple staff members.
• Operating remotely. This position is campus-resident by structure.

Lead and deliver a high-integrity, selective enrollment process that attracts and converts aligned families while preserving the academic rigor and operational standards of the Alpha model.

• 3+ years providing premium, individualized service in settings where service excellence directly influences brand perception (education, luxury hospitality, executive assistance, exclusive membership organizations, or independently managed client services).
• Proven ownership of a complete client, admissions, or enrollment lifecycle from initial inquiry to onboarding completion.
• Experience managing 20+ client, guest, or family accounts concurrently at varying stages, supported by a structured tracking and prioritization methodology.
• Ability to supply specific instances of consultative guidance, including occasions when you advised against your own offering due to poor fit.
• Professional correspondence experience with C-level executives, high-net-worth clients, or discerning audiences.
• Wi…