Guest Service Specialist - Woodward Park - Winter

Woodward Park City, located just 20 minutes from Salt Lake City, is a year-round world-class action sports facility with a culture that comes straight from our main product:
Fun. If this sounds like the kind of place you'd like to work, progress, and play, we'd love to hear from you! Woodward Park City is looking for a Guest Service Specialist to join our Guest Experience team. You will welcome guests, validate access, answer questions, and help maintain a safe and organized entrance. This role is ideal for someone who is friendly, attentive, and comfortable helping people in a fast-paced environment.

• Health insurance options for all employees.
• Full access to Woodward Park City's world-class facilities.
• Access to Snowbird and participating POWDR resorts.
• Friends and family discounts, complimentary passes, plus food, retail, and gear discounts.
• Growth opportunities across Woodward and POWDR.
• A community that celebrates action sports and individual style.

• Welcome guests and set a positive tone at the entrance.
• Scan and validate tickets, passes, and guest access.
• Answer questions and share accurate resort and program information.
• Direct guests to check-in, activities, rentals, retail, and other service areas.
• Monitor the entrance and help maintain an organized guest flow.
• Identify access, safety, or guest concerns and notify the appropriate leader.
• Keep the entry area clean, safe, and guest ready.
• Complete opening and closing tasks for the assigned area.
• Support teammates and other Guest Experience operations as needed.

• Friendly, guest-focused approach with clear communication skills.
• Strong attention to detail when validating access and sharing information.
• Ability to stay calm, organized, and helpful in a busy environment.
• Dependable, team-oriented, and willing to learn new systems and procedures.
• Comfort working indoors and outdoors in changing weather conditions.
• Ability to stand for extended periods and remain active throughout the shift.
• Availability to work evenings, weekends, holidays, and peak operating periods.
• Previous guest service, recreation, hospitality, admissions, or customer service experience is preferred.
• Interest in action sports and the Woodward community is preferred.
• Comfortable using computers and digital Point of Sale (POS) systems in a customer service environment.
• Support team members within the Guest Experience Department as needed.

We make us Woodward. We are a welcoming community that celebrates individual stories, backgrounds, experiences, and identities where we all have "different" in common. We believe in the strength of representing all voices and having space for everyone. We believe in pushing boundaries and bringing our authentic selves to work while embracing uniqueness, creativity, and different points of view. Even if you don't think you meet all the qualifications listed for a job, we'd love to hear from you.

POWDR is an adventure lifestylecompanythat inspires every human being with cool experiences in awesome places and is part of the Woodward brand. POWDR is an adventure lifestylecompanythat inspires every human being with cool experiences in awesome places. POWDR’s awesome places include Copper Mountain and Eldora Mountain Resort in Colorado;
Boreal Mountain Resort and Soda Springs in the Lake Tahoe region of California;
Mt. Bachelor in Oregon;
Snowbird in Utah; andSilver

Star Mountain Resort in British Columbia, Canada. Within POWDR’s portfolio are six mountain resorts including Copper Mountain and Eldora Mountain Resort in Colorado;
Boreal Mountain Resort and Soda Springs in the Lake Tahoe region of California;
Mt. Bachelor in Oregon, and Snowbird in Utah. Included in the POWDR portfolio, is Stovepipe Wells located in Death Valley National Park and Zion Lodge located in Zion National Park, operated under a long-term concessions contract with the National Park Service. Its Woodward brand empowers and inspires the next generation of action sports enthusiasts through summer camps, mountain experiences, and mountain centers, incorporating dynamic programming and innovative environments at Woodward Park City in Utah,Woodward PA in Pennsylvania,Woodward Copper in Colorado, Woodward Tahoe in California.

POWDR is headquartered in Park City, UT. For more information, please visit our website.