Dental Insurance​/Treatment Coordinator

POSITION SUMMARY

We are seeking an experienced Dental Insurance/Treatment Coordinator to connect and build trust with patients. Review pretreatment estimates, explain balances, and collect payments. This person also assists with financial planning, is familiar with working with 3-party financing, insurance verification, batch claims, post payments, handle insurance claims that have been rejected, and scheduling patients based on planned treatment.

Our Dental office is a caring, team-oriented private practice dedicated to providing exceptional patient care. We pride ourselves on being a digital and paperless operation, utilizing the latest technologies to make our work efficient and effective. We are passionate about creating a environment where our team members can grow, reach their full potential.

• Insurance coordinator: accurately prepare, submit, and track insurance claims, review EOBs, post payments and adjustments, and maintain precise financial records.
• Follow up on unpaid claims and patient balances, resubmit or appeal denied claims when needed, and clearly explain insurance benefits and financial options to patients.
• Collaborate with clinical and front office staff to ensure accurate coding and billing, while providing regular updates to management on insurance collections and outstanding claims.
• Treatment coordinator: manage the scheduling of patient appointments to maximize the dentist’s time and reduce patient wait times.
• Build and maintain strong relationships with patients by providing empathetic support, answering their questions, and addressing any concerns.
• Utilize the practice’s digital tools and paperless systems to improve accuracy in patient records, streamline workflow, and ensure timely and effective communication with patients and the dental team.
• Ensure clear communication and that all team members are aligned on patient care plans and treatment schedules.
• Update knowledge of dental procedures, insurance policies, and financial options, applying this expertise to enhance the quality of patient care and improve operational efficiency.
• Ensure all patient records, treatment plans, and financial details are meticulously documented and updated.

• Ability to communicate clearly, and professionally both verbally and in writing.
• Demonstrated commitment to understanding and meeting the needs of customers.
• Strong ability to work collaboratively with internal teams to align efforts and achieve common goals.
• Understanding of dental insurance processes, third‑party financing options, and financial planning to assist patients with their financial responsibilities and payment arrangements.
• Competency in using digital and paperless systems, dental software, and other relevant technologies to manage patient records, appointments, and treatment plans.

Hourly competitive pay, $25.00+DOE.

• Health insurance
• Bonus structure
• PTO/Sick pay

Monday-Thursday 8am-5pm.

If you are energetic, willing to learn, and seeking a position with room for advancement, send your resume to topa We look forward to your application!