Customer Success Intern - Park ; Winter

About Carv And Motion Metrics

Motion Metrics Ltd is a London-based sports technology scale‑up with offices in London (UK) and Innsbruck (Austria). Our first product is Carv, the world’s first digital ski coach. Our smart trackers retrofit to any ski boot to measure motion, which is then processed via our iOS or Android app to provide real‑time coaching.

“The biggest testament to Carv’s coaching abilities is that I could see my skiing improving in only a few hours” — 5
* review in Stuff Magazine

“Carv is surprisingly addictive” — Financial Times

“The speed with which real‑time coaching was ironing out the wrinkles in my technique was striking...Carv’s coaching comes straight from the sole.” — Sunday Times

The 26/27 season marks a significant milestone for Carv: the launch of our first US office in Park City. As one of our inaugural US‑based interns, you’ll be at the forefront of establishing how Carv shows up for its North American customers. Your areas of focus will be across Membership & Sales, Product and Logistics, while also helping to shape the norms, culture and working practices of a brand new office location.

You will work closely with the London and Innsbruck team throughout, but you’ll also bring your own perspective on what great customer experience looks like for a North American audience.

This role suits someone who gets energised by figuring things out, not just following a script, and who wants to look back at the end of the season knowing they helped to build something.

The successful applicant will spend five days per week in the Park City office.

• Process and respond to customer queries across all Carv communication channels
• Handle incoming customer calls regarding billing issues, product questions and general customer concerns
• Be part of a global intern team, solving problems and turning frustrated customers into loyal ones
• Work cross‑functionally with other departments during your rotations
• Feed back real member insights to the Product team, with a direct impact on the business from day one
• Help establish and document ways of working for the Park City office, contributing to processes and not just following them
• Serve as a cultural ambassador for Carv in the US, bringing local knowledge and perspective to a global team

We’re looking for a self‑starter who can handle ambiguity and see that as exciting rather than unsettling, combining warmth and professionalism in a customer‑facing role with initiative and adaptability.

• Outgoing, articulate and a confident communicator in person, over the phone and through email, fluent in English
• Highly organised and able to manage their own workload without close supervision
• Strong problem‑solving skills, able to form and communicate ideas clearly and concisely
• Patient and able to deal with difficult or frustrated customers in a positive and professional manner
• Proactive mindset, spotting what needs doing and acting on it rather than waiting to be told
• Enjoys working in close collaboration with team members, while also capable of self‑managing and prioritising their workload independently
• Comfortable helping to build and refine processes in a new setup
• Thrives in fast‑moving environments and adapts well when things change
• Computer literate, with good knowledge of Google Workspace and confidence to quickly use internal software systems
• Genuine love of skiing and some knowledge of ski technique or equipment
• Based in the US, has legal US citizenship or right to work, and available to work shifts covering US time‑zone hours, including some evenings and weekends
• Early adopter of AI and frequently uses it for personal or professional projects

• The internship runs from October 2026 through to April 2027.
• This US‑based role requires five days per week in the Park City office.
• The role is 37.5 hours per week on a rota with other interns, including some evening and weekend shifts.

• $17 per hour
• Opportunity to work from Carv’s newest office
• Potential for accommodation included for the whole internship
• Season pass for local ski resorts

Fill out the form below to apply. Applications will formally close on 30 August 2026, although roles may be filled before then as we offer on a rolling basis.