Lead Massage Therapist and Esthetician

Lead Dual Massage Therapist & Esthetician | Lead Service Provider

Position:
Lead Dual Massage Therapist & Esthetician | Lead Service Provider

Department:
Stein Eriksen Lodge Spa, Silver Aspen, and Le Spa

Reports To:

Spa Director

Setting:
Luxury 5-Star Spa

Employment Type:

Full-Time

For those who seek the best, there's only Stein.

Stein Eriksen Lodge: an authentic European lodge nestled mid-mountain at the acclaimed Deer Valley Resort in Park City, Utah. Named after Norwegian Olympic Gold Medal skier Stein Eriksen, the Lodge is known as a premiere year-round destination.

Why work for the best?

The Stein Collection creates legendary experiences for our team members, guests, and owners at all four of our properties:
Stein Eriksen Lodge, Stein Eriksen Residences, The Chateaux Deer Valley, and The Chateaux Residences. We believe that our goals are realized through commitment to our team members, where every person is a valuable asset and key ingredient to success.

We consider ourselves very fortunate to be based in Park City, a vibrant, community-oriented town, and consider it our duty to contribute, support, and partake in these extraordinary efforts. As a long-established icon and ever-growing brand, Stein Collection employs hundreds of hard working, diverse, and exceptional team members year-round. More than 70 team members have been with us for 10 or more years and we attribute our staff loyalty to the positive and respectful company culture our team fosters.

Position Overview

We are seeking an experienced, polished, and service-driven Lead Massage Therapist & Esthetician to join our luxury 5-star spa team. This leadership position combines advanced hands-on expertise with a commitment to exceptional guest experiences, team mentorship, and operational excellence across three luxury spa properties, encompassing a team of 25+ providers and 27 treatment rooms.

The ideal candidate is a highly skilled licensed professional who embodies luxury hospitality, maintains impeccable treatment standards, and serves as a role model for therapists and estheticians. The Lead will help create a tranquil, elevated environment where every guest feels personally cared for and leaves feeling restored, renewed, and valued.

Key Responsibilities

Guest Experience & Treatment Excellence

• Deliver exceptional massage, esthetic, and nail services tailored to each guest's individual needs, preferences, and wellness goals.
• Perform a range of advanced massage modalities and customized facial and body treatments in accordance with spa standards.
• Conduct professional consultations and make appropriate treatment, home-care, and wellness recommendations.
• Maintain exceptional standards of draping, sanitation, professionalism, guest privacy, and treatment-room presentation.
• Create a warm, personalized, and discreet experience consistent with 5-star hospitality expectations.
• Anticipate guest needs and consistently exceed expectations through thoughtful service and attention to detail.
• Build strong guest relationships while maintaining appropriate professional boundaries.

Leadership & Team Development

• Serve as a role model and resource for all service providers.
• Mentor and support team members in treatment techniques, guest service, product knowledge, and professional standards.
• Assist management in vetting, interviewing new hires for massage, esthetics, and nails.
• Assist with onboarding, training, coaching, and continuing education for spa team members. Assign treatment rooms daily.
• Help maintain consistency in treatment protocols and service standards across the spa. Serve as a mentor and first point of contact for providers seeking clarification, guidance, or support.
• Assist management in enforcing rules and solving disputes.
• Provide constructive feedback and communicate team opportunities to the Spa Director.
• Create room schedules and booking order biannually in collaboration with spa management.
• Promote a positive, collaborative, and professional cohesive team culture.

Spa Operations

• Support the Spa Director with daily spa operations as needed.
• Assist with maintaining treatment protocols, service menus, treatment timing, and quality standards.
• Support the…