Lead Massage Therapist and Master Esthetician

Lead Dual Massage Therapist & Master Esthetician | Lead Service Provider

Stein Eriksen Lodge: an authentic European lodge nestled mid-mountain at the acclaimed Deer Valley Resort in Park City, Utah. Named after Norwegian Olympic Gold Medal skier Stein Eriksen, the Lodge is known as a premiere year-round destination.

The Stein Collection creates legendary experiences for our team members, guests, and owners at all four of our properties:
Stein Eriksen Lodge, Stein Eriksen Residences, The Chateaux Deer Valley, and The Chateaux Residences. We believe that our goals are realized through commitment to our team members, where every person is a valuable asset and key ingredient to success.

We are seeking an experienced, polished, and service-driven Lead Massage Therapist & Master Esthetician to join our luxury 5-star spa team. This leadership position combines advanced hands-on expertise with a commitment to exceptional guest experiences, team mentorship, and operational excellence across three luxury spa properties, encompassing a team of 25+ providers and 27 treatment rooms.

The ideal candidate is a highly skilled licensed professional who embodies luxury hospitality, maintains impeccable treatment standards, and serves as a role model for therapists and estheticians. The Lead will help create a tranquil, elevated environment where every guest feels personally cared for and leaves feeling restored, renewed, and valued.

Compensation:
Hourly, commission, and gratuity based.

• Deliver exceptional massage, esthetic, and nail services tailored to each guest's individual needs, preferences, and wellness goals.
• Perform a range of advanced massage modalities and customized facial and body treatments in accordance with spa standards.
• Conduct professional consultations and make appropriate treatment, home-care, and wellness recommendations.
• Maintain exceptional standards of draping, sanitation, professionalism, guest privacy, and treatment-room presentation.
• Create a warm, personalized, and discreet experience consistent with 5-star hospitality expectations.
• Anticipate guest needs and consistently exceed expectations through thoughtful service and attention to detail.
• Build strong guest relationships while maintaining appropriate professional boundaries.
• Serve as a role model and resource for all service providers.
• Mentor and support team members in treatment techniques, guest service, product knowledge, and professional standards.
• Assist management in vetting, interviewing new hires for massage, esthetics, and nails.
• Assist with onboarding, training, coaching, and continuing education for spa team members. Assign treatment rooms daily.
• Help maintain consistency in treatment protocols and service standards across the spa. Serve as a mentor and first point of contact for providers seeking clarification, guidance, or support.
• Assist management in enforcing rules and solving disputes.
• Provide constructive feedback and communicate team opportunities to the Spa Director.
• Create room schedules and booking order biannually in collaboration with spa management.
• Promote a positive, collaborative, and professional cohesive team culture.
• Support the Spa Director with daily spa operations as needed.
• Assist with maintaining treatment protocols, service menus, treatment timing, and quality standards.
• Support the introduction and testing of new products and tools in collaboration with management and vendors.
• Monitor treatment rooms, supplies, linens, equipment, and product inventory and communicate replenishment needs. Monthly counting of all inventory products used in the treatment areas. Quarterly inventory counting for all treatment linens.
• Ensure all services are performed in accordance with applicable licensing,…