Communications Operator; Seasonal

Waldorf Astoria is looking for a Seasonal Communications Operator to join the Guest Services Team in Park City! This is an onsite position.

With 150 rooms, 4,000 square feet of banquet space, and 3 food and beverage outlets, this award-winning Forbes 4-Star boutique property offers elevated comfort food inspired by mountain regions from around the world. This includes a 3‑meal restaurant, seasonal pool restaurant, and in‑room dining.

• Classification:
  Full‑Time Seasonal
• Shift: Various - must have a flexible schedule to work a range of shifts between the hours of 7:00am-11:00pm to include weekends and holidays.

• Passion and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• Excellent grooming standards
• Strong communication skills, both written and verbal

If you are a customer service driven individual with a passion for the hospitality industry, this is the perfect position for you!

Want to learn more? Hotel Website, Hotel Instagram, Facebook, You Tube

• Drastically discounted spa services
• Work in an environment where creativity and authenticity is highly appreciated
• Complimentary meals on duty
• Worldwide travel perks – up to 30 nights at discounted rates over 6,000 properties in more than 100 countries and 50% Food & Beverage discounts
• The world is yours– Your next role could be as a concierge or within a different department like Front Office, Accounts or Human Resources in over 100 different countries

• Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner
• Provide information and demonstrate knowledge of all hotel facilities and services
• Making room reservations while gathering key information about our guests.
• Completing Reservations Quality checks to ensure a seamless process for our guests during check‑in & check‑out.
• Answer guest questions via KIPSU text messaging system.
• Monthly incentives in place for upselling rooms through our FPG program.

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

• Access to your pay when you need it through Daily Pay
• Health insurance
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Go Hilton travel discount program
• Best-in-Class Paid Time Off (PTO)
• Supportive parental leave
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education:
  Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

Waldorf Astoria Park City

Full‑time

Waldorf Astoria Hotels & Resorts

Call Center and Reservations