Spa Attendant

Description

ESSENTIAL JOB FUNCTIONS:

• Ensure the smooth flow of spa operations by reviewing the daily treatment schedule and preparing/maintaining guest areas.
• Follow spa procedures for opening and closing.
• Greet and warmly welcome our guests as soon as they arrive and help with checking in and out.
• Answer phones, make recommendations and arrangements on spa treatments, and schedule appointments.
• Create and manage appointments on a digital appointment scheduling system.
• Promote and represent The Edge Spa in a professional and enthusiastic manner.
• Create an excellent experience for all guests through a friendly, professional and helpful attitude.
• Help maintain professionalism and cleanliness of the spa.
• Sell and promote memberships, spa packages, enhancements and wellness activities.
• Approach all encounters with spa guests, members and fellow employees in a gracious, attentive, courteous, and service-oriented manner.
• Launder and restock spa bar including teas, water dispensers, elixirs, fruit garnish and retail products, back bar product bottles, tissues, etc. in all areas of spa throughout the day.
• Occasionally assist in the change-over of treatment rooms.
• Assist guests as requested with spa information, locker keys, towels, robes, sandals, amenities, and refreshments.
• Assist with the training of new Front Desk Spa Attendants as needed and directed.
• Follow-up with Manager on all comments, concerns, and suggestions made by staff members and resort guests.
• Report to work in appropriate uniform, on time, and well-groomed according to guidelines.
• Attend staff meetings and training sessions.
• Available to work holidays, weekends and evenings as needed.
• Model and reinforce all standards and policies.
• Maintain helpful, cooperative relations with coworkers.
• Participate in and support hotel and company efforts towards sustainability and environmental initiatives.

ESSENTIAL

QUALIFICATIONS:

• A genuine affinity for interacting meaningfully and positively with others.
• Ability to support the spa operations of the property so as to maximize customer satisfaction, team member performance, and business results.
• Ability to ensure that visitors to the hotel are delighted by the quality, creativity, and variety of our Spa services and that The Edge Spa is regarded as a strong point of differentiation for the hotel in its local market.
• Ability to maintain calm during busy periods and treat our guests and our colleagues with respect, and work hard together to deliver the highest quality of service to all.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
• Professional, polished etiquette, and treatment protocol skills and knowledge.

Required:

• Availability to work Weekends and Holidays
• Previous experience in the same or similar position (Front Office Agent or Receptionist) in a luxury resort environment. Interest in a career in the Spa department preferred.
• Must be an enthusiastic, high energy team player.
• Ability to work in a fast-paced environment.
• Ability to multitask is essential with great attention to detail.
• Excellent communication style and out-going personality.
• A love for taking care of people and a true sense of hospitality.
• Strong computer skills are essential.
• High School Diploma or equivalent
• Ability to work in an environment infused with a variety of scents/aromatherapy

Physical Demands:

• Frequent or occasional need to perform the following physical activities: pushing, pulling, finger dexterity and climbing.
• The constant need to perform the following physical activities: grasping, lifting, reaching, twisting and bending.
• While performing the duties of the job, the associate is required to stand for long periods of time,…