IT Support Specialist

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JOB DESCRIPTION

IT SUPPORT SPECIALIST

CLASSIFICATION Year-round;
Full-time

FLSA Exempt

REPORTS TO Director of Technology

LOCATION Park City, UT

TRAVEL < 5%

SALARY $60k-$80k

BENEFITS 401k with 4% company match; medical and dental benefits; pet insurance; generous flexible time off; access to athlete gym; staff lunch on Thursdays; hybrid work schedule

U.S. Ski & Snowboard is seeking an IT Support Specialist. This is a full-time, beneficial position eligible for our full benefits package including medical insurance and retirement. For inquiries or help with your application, please email (Use the "Apply for this Job" box below).

SUMMARY / OBJECTIVE

US Ski & Snowboard is seeking an IT Support Specialist to join our collaborative IT team. This role is intended to provide operational support across end-user computing, endpoint management, systems administration, and day-to-day IT operations while serving as a strong backup and support resource for the current Systems Administrator.

This position combines Tier 1-2 help desk responsibilities with systems administration duties in a fast-paced and highly collaborative environment. The ideal candidate is technically capable, adaptable, service-oriented, and comfortable supporting users across a broad range of technologies and operational needs.

The role is designed for someone with strong IT fundamentals who can operate independently, communicate effectively with staff at all levels, and contribute across multiple areas of infrastructure and support operations.

About Us:

U.S. Ski & Snowboard is committed to lead, encourage, and support athletes in achieving excellence and making the United States of America the Best in the World in Olympic skiing and snowboarding. We are committed to fostering, cultivating and maintaining a culture of diversity, equity, and inclusion by creating an environment in which diversity is valued, equity is striven for, and inclusion is embraced.

ROLES & RESPONSIBILITIES

End-User Support & IT Operations

• Manage Tier 1-2 help desk tickets and escalations across the organization.
• Troubleshoot hardware, software, networking, conferencing, and access-related issues.
• Support onboarding and offboarding activities including device setup, account provisioning, and access management.
• Maintain and audit IT inventory and lifecycle management processes.
• Coordinate procurement activities with approved vendors.
• Assist with software licensing management, renewals, and audit preparation.
• Maintain IT support documentation and internal knowledge base resources.
• Provide responsive support in a dynamic environment with shifting priorities and ad hoc requests.

Endpoint & Mobile Device Management

• Administer and maintain the organization's MDM platform.
• Support Windows, macOS, and iOS device management across the environment.
• Configure device enrollment, compliance policies, application deployment, patch management, and endpoint security baselines.
• Monitor endpoint health, remediation activities, and operational compliance.
• Support zero-touch deployment and automated provisioning workflows.
• Assist with mobile device troubleshooting and telecom support.
• Support Zoom Phone and related communication platforms.

Identity & Access Management

• Administer Microsoft 365 and Google Workspace environments.
• Manage user lifecycle processes including onboarding, offboarding, permissions, and role-based access.
• Configure and support SSO, MFA, conditional access, and identity provisioning services.
• Troubleshoot authentication, federation, and account access issues.

Cybersecurity & Compliance

• Monitor and respond to endpoint security alerts, suspicious activity, and operational security incidents.
• Support vulnerability remediation, patch compliance, and endpoint protection initiatives.
• Maintain and support endpoint detection and response tooling including Sentinel One.
• Participate in incident response and root cause analysis activities.
• Support security standards, operational procedures, and compliance initiatives.
• Assist with protection of sensitive organizational data including PHI, PII, and donor information.
• Support security awareness initiatives and user education efforts.
• Conduct periodic security audits and assist with system hardening activities.

Systems Administration

• Provide operational support for cloud, SaaS, and on-premise systems.
• Assist with management of on-premise server infrastructure including OS patching, firmware updates, hypervisor maintenance, and capacity planning.
• Support regular patching activities across servers, endpoints, and network devices.
• Administer secure file access solutions and endpoint connectivity technologies.
• Support scripting and automation efforts using Power Shell or Bash where applicable.
• Assist with backups, disaster recovery testing, and system monitoring solutions.
• Support and troubleshoot hybrid conferencing environments including Zoom…