Director, Retail Business Strategy & Partnerships

Senior Director, Store Quality

At Event Network, we believe the experience matters. As the leading operator of retail experiences at some of the most iconic and inspiring destinations across the United States, we infuse passion, creativity, and purpose into everything we do. Our team is dedicated to providing engaging and memorable retail environments that enhance the guest experience, while reflecting the unique mission and values of each location we serve.

The Senior Director, Store Quality is a strategic business-unit leader responsible for the direction, performance, growth, and long-term health of assigned business units. The role serves as the primary business-unit contact for assigned partners and is accountable for business-unit stewardship, including sales, EBITDA, partner retention, strategic priorities, and cross-functional alignment.

The Senior Director translates partner priorities, guest insights, market trends, and Event Network objectives into clear business strategies and desired outcomes. The position leads strategic partner relationships and business reviews, identifies growth and innovation opportunities, and aligns internal resources and cross-functional teams to advance business-unit objectives.

Essential Duties & Key Responsibilities

• Develop and maintain business-unit strategy, annual priorities, performance objectives, and long-range direction.
• Own strategic partner relationships, joint planning, business reviews, and partner retention efforts.
• Maintain accountability for overall business-unit performance, including sales, EBITDA, growth, partner value, and long-term business health.
• Identify and advance business-development, growth, innovation, and strategic investment opportunities.
• Align Field Operations, Purchasing/Merchandising, Business Development, Finance, Creative, People Services, Technology, and other functions around business-unit priorities and desired outcomes.
• Provide Regional Directors, Field Operations with strategic priorities, partner context, and desired outcomes while receiving field insights, risks, and execution updates.
• Evaluate business-unit risks, opportunities, tradeoffs, and strategic decisions and escalate matters requiring senior leadership attention.
• Protect partner mission, brand integrity, guest relevance, and the long-term value of assigned business units.

Required Qualifications

Education & Experience, Knowledge & Skills, Licenses/Certification, etc.

• Progressive leadership experience in partner management, retail strategy, attractions, hospitality, merchandising, or a related business environment.
• Demonstrated success managing complex partner/client relationships and leading cross-functional work in a matrixed organization.
• Strong financial, analytical, and commercial judgment, including experience with sales, EBITDA, growth, and strategic performance.
• Experience developing strategic plans, business reviews, and growth recommendations.
• Strong communication, presentation, relationship-management, influence, and decision-making skills.
• Ability to manage multiple business units, partner relationships, priorities, and cross-functional stakeholders.
• Bachelor's degree or an equivalent combination of education and relevant experience preferred

Travel Requirements

Travel as needed for partner meetings, business reviews, strategic planning, major initiatives, business-unit learning, and store visits conducted in partnership with Regional Directors.

Physical Demands – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the Senior Director, Store Quality, is frequently required to stand; walk and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.
• The Senior Director, Store Quality must frequently lift and/or move up to 15 pounds.

Equal Employment Opportunity Statement

Event Network is an Equal Opportunity…