Front Desk Specialist Park City, Utah

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Full Time Heber City, UT, US

4 days ago Requisition

Schedule: Hybrid 2-3 days WFH. Five-day workweek with two consecutive scheduled days off
. Schedule flexibility is required to meet business needs, including weekends, holidays, and peak operational periods as needed.

Compensation: TBD based on experience

This is an opportunity to have influence, grow, learn, and make an impact while working closely with Regional and local Operations leadership in the high-growth vacation rental management industry.

As our Guest Operations Support Specialist
, you'll serve as a key point of contact for guests, homeowners, vendors, and internal teams while providing administrative and operational support within the market. This position combines guest services, relationship management, administrative coordination, and operational project follow-through
, making you an important partner in creating positive guest and homeowner experiences while keeping day-to-day operational priorities moving forward.

You’ll handle phone calls, emails, chats, and in-person interactions while coordinating closely with Property Management, Maintenance, Housekeeping, vendors, and other partners throughout the market. In addition to guest-facing responsibilities, this role will assist local and regional leadership with operational projects, tracking, reporting, coordination, and follow-up as the portfolio continues to grow and evolve.

This is an ideal opportunity for someone
highly organized, relationship-focused, tech-savvy, adaptable, and comfortable balancing guest-facing responsibilities with behind-the-scenes operational support.

Act as a primary point of contact for guests, vendors, homeowners, and other stakeholders throughout the market.

Manage incoming phone calls, occasional outbound calls, emails, chats, and in-person inquiries related to reservations, properties, statements, service needs, and other questions or concerns.

Deliver thoughtful, professional service while building trust and maintaining positive relationships with guests, homeowners, vendors, and internal partners.

Exercise good judgment and understand your audience when communicating with guests, homeowners, field teams, managers, vendors, and company leadership.

Help resolve concerns by coordinating with the appropriate internal teams and following issues through to resolution.

Meet and maintain company standards and metrics related to guest satisfaction, accuracy, efficiency, responsiveness, and inquiry conversion to reservations.

Build and maintain strong working relationships and open lines of communication across internal support teams.

Assist with the creation, delegation, and follow-up of Maintenance and Housekeeping tickets
, as applicable.

Verify unit availability and assist with coordinating vendor, realtor, homeowner, and other property visits throughout the market portfolio.

Support local and regional leadership with assigned operational projects and special initiatives from assignment through completion.

Maintain organized trackers, action plans, reporting, documentation, and follow-up items to provide visibility into operational priorities.

Establish and monitor deadlines, track progress, and follow up with appropriate team members to help ensure commitments are completed.

Identify stalled tasks, outstanding action items, or operational gaps and proactively communicate or help drive them toward resolution.

Coordinate initiatives across Property Management, Maintenance, Housekeeping, vendors, and other cross-functional partners
.

Help prioritize competing responsibilities based on guest impact, urgency, safety, homeowner needs, and overall business priorities.

Communicate project status, priorities, and operational information on behalf of leadership when appropriate.

Adapt quickly as the market and broader portfolio evolve
, supporting seasonal demand, portfolio growth, and new operational initiatives as needed.

Handle guest, homeowner, employee, vendor, and business information with a high degree of confidentiality, discretion, and professionalism
.

Perform other duties as assigned—because every day is different in hospitality!

Experience in hotel, hospitality, vacation rental, property management, multi-site operations, guest services, or a similar industry is highly preferred.

Minimum of 1 year of experience in an administrative, customer service, guest services, relationship management, or operational support role is preferred.

Strong Microsoft Excel skills with the ability to confidently organize data, maintain trackers, filter information, and create reports. Experience with formulas, Pivot Tables, and lookups is a plus.

Strong…