Cold Caller​/Appointment Setter

Our client is a global leader in brain health and integrative medicine, headquartered in Park City, Utah. Through advanced, holistic protocols, they help patients—including individuals with Parkinson’s and high-performing executives—achieve real, life-changing transformations.

Healing, for them, is personal—and revolutionary. Their mission is to guide people toward optimal health through cutting-edge, integrative wellness programs that truly change lives.

They are seeking a highly motivated Appointment Setter who combines empathy with strong sales instincts. This role is perfect for someone who enjoys meaningful conversations, can confidently qualify and guide prospects, and thrives in a performance‑driven, fast‑paced environment.

You will be the first human connection for potential patients—responsible for building trust, qualifying leads, and booking high‑quality appointments for the sales and concierge teams.

• Conduct outbound and inbound calls to prospective patients with warmth, professionalism, and confidence.
• Qualify leads based on eligibility, interest, urgency, and alignment with the client’s wellness programs.
• Ask thoughtful, structured questions to understand health goals, challenges, and readiness.

• Schedule qualified prospects into booked consultations or discovery calls.
• Confirm appointments and ensure prospects are fully prepared for the next step.
• Reduce no‑shows through clear communication and proactive follow‑up.

• Perform consistent follow‑ups via calls, texts, and email.
• Update Cerbo and internal trackers with accurate, real‑time notes.
• Maintain organized records of conversations, outcomes, and next actions.
• Coordinate closely with the Sales and Concierge teams to ensure smooth handoffs.
• Escalate sensitive concerns or red flags promptly.
• Represent the brand’s values with empathy, clarity, and integrity at all times.

• Strong Communicator:
  Confident on the phone, able to build rapport quickly and guide conversations with purpose.
• Sales‑Oriented Mindset:
  Comfortable handling objections and moving prospects toward booking.
• Organized & Consistent:
  Able to manage multiple leads and follow‑up cycles without losing momentum.
• Tech‑Savvy:
  Experience with CRMs (Cerbo preferred), spreadsheets, and communication tools.
• Mission‑Aligned:
  Genuine interest in holistic health, wellness, and transformational medicine.
• Experience:
  
  Previous experience as an appointment setter, sales development rep (SDR), or similar role is a plus.