Assistant Manager Ski Patrol

Assistant Manager Ski Patrol
- Hourly

Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career.

From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• More employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Job Summary:

Responsible to lead multiple teams of patrollers in a specific zone for the day-to-day operations on the mountain. This person will oversee the daily ski patrol functions and help coordinate with Patrol Managers and Sr. Manager to facilitate daily projects. Drive a strong safety and guest service culture within Patrol. Participate in daily operations as an advanced patroller, search and rescue or specialty area as needed.

Job Specifications

• Starting Wage: $27.00/hr - $35.20/hr
• Employment Type:
  
  Winter Seasonal 2026/2027
• Shift Type:
  Full Time hours available
• Minimum Age:
  At least 18 years of age
• Housing Availability:
  Yes

Job Responsibilities

• Culture:
  Leads first and foremost with the Vail Leadership Competencies and Values, using the behavioral anchors as a guidance on leadership style;
  
  Competencies:
  
  Re-Imagine, Outfront, Drive, Develop, Connect, Passion Values:
  Serve Others, D Right, Drive Value, Do Good, Be Safe, Have Fun Supportive and persuasive of change;
  Guides others towards successful adoption of change and clarifies the reasons, proactively helping others deal with the effects in a positive manner that builds the team;
  Drive a positive patrol culture by holding patrollers accountable to performance and behavioral standards of the Company;
  Positively support the combined patrol culture by supporting new procedures that work towards this goal. Work constructively to bring solutions to the leadership table while vocally supporting agreed upon new changes with the patrol teams;
  Recognize and reward employees for the positive behaviors and operational excellence that support the Vail Values based on their relative contribution to the team and overall organization;
  Actively support behaviors that show respect for others on the team, and take necessary actions to correct any behaviors that do not show respect for the team
• Operations:
  Coordinate and lead a group of 1-2 patrol teams, across the entire mountain in daily patrol operations, under the advisement of The Patrol Leadership Team;
  Hold employees accountable to the Employee Manual, Patrol Manual and current Bargaining Agreement;
  Hold patrollers accountable to the work assigned and to the positive behaviors that reinforce one patrol team and the company culture. Team Leads will be required to deliver positive and constructive feedback to patrollers, including taking disciplinary and corrective action when necessary;
  Conduct timely performance evaluations in alignment with overall input from multiple sources including The Patrol Leadership Team;
  Ensure the Accident Investigation Team is well prepared, trained for the task and follows through with the required steps;
  Assist with special event planning and preparation;
  Successfully complete hiring paperwork, training assistance, and scheduling of seasonal patrollers within given time frames;
  Ensure accountability of patroller development by tracking the training performance and certifications within given deadlines. Identify and immediately communicate to the patrol leadership team when patrollers are falling short of their expectations;
  Assist with maintaining an updated patrol SOP documentation, manuals, and training tools;
  Contribute to the ongoing safety culture
• Communications:
  Communicate individual and team performance in relation to job duties and behavioral expectations to The Patrol Leadership Team while documenting performance when necessary;
  Communicate team goals, daily expectations and progress to the front line patrollers, improving the department's metrics and measurements throughout the season
• Legal:
  Immediately inform, consult and take part in conducting necessary investigations of employee complaints, upon HR or The Patrol Leadership Team advisement;
  Ensure proper documentation and follow up of patroller…