ICBS Crisis Supervisor

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Regular Full-Time Park Forest, IL, US

9 days ago Requisition

Salary Range: $65,000.00 To $75,000.00 Annually

Position: ICBS Crisis Supervisor (Full-Time – 3 Openings)
Division: Integrated Community-Based Services (ICBS)
Location:
Park Forest, Illinois (Remote with Occasional On-Site Meetings)
Reports To: Program Administrator

The ICBS Crisis Supervisor provides leadership and oversight for the Integrated Community-Based Services (ICBS) program, ensuring high-quality crisis response and clinical coordination. This role supervises a team of crisis staff, oversees after-hours and weekend operations, and ensures compliance with all agency, funder, and accreditation standards.

The position operates primarily remote
, with the expectation of attending occasional in-person meetings, orientation, and team events at the Park Forest office. Evening and/or weekend availability is required, as this role provides leadership and direct response support to crisis situations as needed.

Clinical Supervision & Program Oversight

• Provide ongoing supervision, coaching, and performance evaluations for ICBS staff.
• Conduct session observations and file reviews to ensure quality and compliance.
• Facilitate team meetings to promote collaboration, problem-solving, and program excellence.
• Oversee onboarding, training, and professional development for new and existing team members.
• Monitor productivity and service outcomes, providing targeted support when needed.
• Ensure trauma-informed care principles are integrated into all aspects of service delivery.
• Maintain a working knowledge of the DSM-5 to assist staff with diagnostic and clinical assessments.

Crisis Response Coordination

• Respond to CARES calls and coordinate follow-up services when necessary.
• Provide real-time support and direction to on-call crisis workers.
• Ensure timely documentation and updates in Authority and related systems.
• Approve shelter placements, coordinate transportation, and manage crisis communications.
• Communicate with hospitals, DCFS, and law enforcement during crisis interventions.
• Create and manage the on-call schedule to maintain 24/7 service coverage.
• Track and submit CRS data and after-hours reports for compliance and program evaluation.

Compliance & Reporting

• Prepare and submit all required program, monthly, and quality assurance reports.
• Maintain complete and accurate client files and documentation per agency and funder standards.
• Participate in audits and ensure ongoing program compliance.

Education & Experience

• Minimum of two years’ experience in program supervision, crisis intervention, or youth/family services.

Skills & Abilities

• Strong leadership, organizational, and communication skills.
• Ability to manage and guide teams during high-pressure or crisis situations.
• Proficiency in documentation, performance monitoring, and virtual team management.
• Familiarity with trauma-informed and strengths-based approaches.

Other Requirements

• Must be available for evening and/or weekend hours
  .
• Must reside within commuting distance of Park Forest, IL for required in-person meetings.
• Valid Illinois driver’s license and automobile insurance required.
• Must carry an agency-issued cell phone during scheduled hours.

Full-Time (3 Openings): 40 hours per week — includes evening and/or weekend coverage.

Primarily remote, with occasional on-site meetings or team events in Park Forest.

• Salary Range: $65,000 – $75,000 (based on experience)
• Monthly Cell Phone Stipend: $50/month
• Health, Dental, and Vision Insurance
• Disability & Life Insurance
• Paid Vacation, Sick Days, and Holidays
• Retirement Plan
• Employee Assistance Program (EAP)
• Employee Discounts on services such as cell phones, restaurants, and more