Store Manager, Retail & Store Manager

Store Manager

Mint Cannabis is proudly leading the charge from premium flower and infused eats to groundbreaking innovation and unforgettable service. Everything we do is about elevating the experience— for everyone. Whether you’re a longtime enthusiast or just starting your journey, Mint Cannabis is about connection, growth, and good vibes only.

The Store Manager is responsible for leading the daily operations of a high‑volume Mint Cannabis retail dispensary. This role oversees all store functions, including team leadership, sales performance, compliance, inventory control, and customer experience. The Store Manager will build and mentor a strong team while ensuring a consistent, compliant, and customer‑focused experience.

• Lead, train, and coach a team of 25–50 employees including assistant managers and front‑line staff
• Create a positive, inclusive, and performance‑driven culture aligned with Mint Cannabis values
• Conduct team meetings, performance reviews, and ongoing coaching to ensure accountability and development

• Oversee day‑to‑day dispensary operations, including opening/closing, shift coverage, cash handling, and compliance
• Ensure exceptional customer service and resolve escalated guest issues professionally
• Monitor store appearance, cleanliness, and functionality to ensure a consistent customer experience

• Ensure full compliance with all state and local cannabis regulations, company policies, and SOPs
• Manage Facility Agent Cards, , and documentation procedures
• Enforce safety and security protocols including alarm systems, cash handling, and loss prevention
• Work with inventory and procurement teams to maintain accurate stock levels and timely product rotation
• Oversee daily financials, including cash reconciliation, banking deposits, and reporting
• Support sales forecasting and budgeting while managing labor and operational expenses

• Collaborate with marketing to execute promotions and in‑store campaigns
• Partner with leadership and support teams on cross‑functional initiatives and regional planning
• Engage in local community outreach and brand‑building opportunities

• Directly supervise all store staff, including assistant managers, leads, and front‑line team members
• Responsible for hiring, training, scheduling, coaching, and performance management
• Ensure adherence to company policies, compliance standards, and operational procedures
• Foster a team‑oriented environment that supports employee growth and accountability

• 3+ years of retail management experience, preferably in a high‑volume, regulated environment
• 1+ year of cannabis industry experience strongly preferred
• Demonstrated success in team leadership, operational execution, and customer service excellence
• Strong working knowledge of compliance, inventory management, and cash handling procedures
• Excellent communication, organizational, and decision‑making skills
• Proficiency with POS systems and retail management software
• Must be at least 21 years of age
• Must possess or be eligible to obtain and maintain a Facility Agent Card per state regulations
• Must be able to pass a background check and fingerprint clear‑ance

• A work culture that’s welcoming, passionate, and built on good vibes
• Opportunities for growth as we expand into new markets
• Discounts on products and merch
• Health, dental, and vision benefits for eligible roles
• Paid time off to relax, recharge, and take care of you
• A chance to be part of something amazing

• Must meet all applicable Illinois state requirements to work in a licensed cannabis facility
• Must be able to stand, walk, and perform tasks for extended periods
• Must be able to lift up to 25 pounds
• Must be comfortable working in a fast‑paced, highly regulated retail environment

At Mint Cannabis, we’re passionate about creating a premium cannabis experience—for everyone! Headquartered in Arizona, we’re a national, multi‑state operator proudly serving both medical patients and recreational customers. From state‑of‑the‑art production facilities to…