Spa Receptionist

Spa Receptionist – Fitness Formula Clubs (FFC)

Your Role as a Spa Receptionist: As a Spa Receptionist at FFC, you’ll be the friendly face that welcomes our members and guests, ensuring their experience is nothing short of exceptional. You’ll be responsible for maintaining a clean, safe, and inviting environment while providing top‑notch customer service that reflects FFC’s core values.

• Job Type: Part‑time
• Location:
  
  FFC Park Ridge
• Required
  
  Shifts:
  
  Thursdays 9:30 am – 5 pm
• Compensation: $15 per hour

• Welcome with Warmth – Greet members by name with a smile, creating a positive first impression
• Maintain a Pristine Space – Clean the spa front desk and tanning areas (if applicable) and keep them organized
• Professional Communication – Answer incoming calls and direct them with professionalism and care
• Appointment Management – Coordinate with spa staff to manage bookings and ensure seamless scheduling
• Handle Transactions – Process payments accurately and balance the cash drawer at the end of each shift
• Client Connection – Make reminder calls to inform clients of their appointments
• Be an Expert – Educate clients on Recovery Lounge services, including medical benefits and precautions, and guide them in selecting the best products and services
• Respond & Support – Address member questions and concerns and provide additional departmental support as needed

• 401(k) with company match
• Dental insurance
• Vision insurance through Blue Cross Blue‑Shield of Illinois
• Training & development courses
• Access to FFC University courses and discounted certifications
• Discounts on certifications (e.g., Pilates, Yoga, Personal Trainer)
• Club membership – Complimentary access to all FFC locations
• 25% off Spa, Retail, and Fitness classes
• Pet insurance and T‑Mobile discounts
• Employee appreciation programs
• Inclusive culture – Welcoming and diverse team environment
• Employee discounts

FFC offers a robust mandatory training program. The program includes multiple hospitality courses to be completed during the first 90 days. Your manager will review your role‑specific training and dates upon hire.

“To enhance the lives of our members and guests by improving their overall health and well‑being.” Our members, guests, and staff are as diverse as the city we call home. We are “Chicago from Day One” and committed to building a respectful and inclusive community.

Referrals increase your chances of interviewing at Fitness Formula Clubs (FFC) by 2x.

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