Cash Representative​/Refunds

Job Summary

The cash application specialist will ensure all patient and insurance payments are posted accurately, resolve any discrepancies, and identify valid insurance credits/refunds.

• Post payments received via ACH, credit card, and lockboxes to corresponding patient accounts.
• Efficiently research, analyze, and post Electronic Remittance Files (ERAs/835s) and Explanation of Benefits (EOBs).
• Contact payers via phone, mail, and payer portals to resolve outstanding credits or locate patient information.
• Ensure successful month‑end closing and reconciliation.
• Post and allocate payments in multiple EMR tools for several IBJI entities.
• Correct and elevate any payment posting discrepancies accordingly.
• Efficiently resolve unapplied payments and refund inquiries in Epic work queues.
• Participate in projects designed to improve cash application processes or procedures.
• Identify trends and elevate them to the corresponding third party.
• Meet all set performance requirements for both quality and productivity.
• Establish and maintain a positive relationship with other departments.

• High school graduate or equivalent required.
• Minimum 3 years’ experience in healthcare revenue cycle, specifically payment posting and cash reconciliation.
• Ability to interpret Explanation of Benefits (EOBs), all ANSI codes and Provider Level Balance (PLB) adjustments.
• Knowledge of healthcare professional billing, CPT/ICD‑10 coding, medical terminology, Medicare, Medicaid, HMO/PPO/EPO, Work Comp and commercial insurance guidelines.
• Excellent organization skills, high attention to detail and proficiency in account management.
• Results oriented with a proven track record of accomplishing tasks within a high‑performing team environment.
• Strong computer literacy skills including proficiency in Microsoft Excel.
• High proficiency in Electronic Medical Records (EMR) (Epic Preferred).
• Adherence to organizational policies and procedures, including Corporate Compliance Program and HIPAA regulations.

Base salary offers for this position may vary based on factors such as location, skills and relevant experience. We offer the following benefits to those who are benefit eligible (30+ hours a week): medical, dental, vision, life and AD&D insurance, long and short‑term disability, 401(k) program with company match and profit sharing, wellness program, health savings accounts, flexible savings accounts,  plan, and accident, critical illness and hospital benefits.

In addition, we offer paid holidays and paid time off.