Cash Representative/Refunds
Listed on 2025-12-31
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Healthcare
Healthcare Administration, Medical Billing and Coding
Cash Applications Representative/Refunds
Join to apply for the Cash Applications Representative/Refunds role at Illinois Bone & Joint Institute.
Job Summary
The cash application specialist will ensure all patient and insurance payments are posted accurately, will resolve any discrepancies and identify valid insurance credits/refunds.
Job Type
Full-time
- Post payments received via ACH, credit card and lockboxes to corresponding patient accounts.
- Efficiently research, analyze, and post Electronic Remittance Files (ERAs/835s) and Explanation of Benefits (EOBs).
- Contact payers via phone, mail and payer portals to resolve outstanding credits or locate patient information.
- Ensure successful month end closing and reconciliation.
- Post and allocate payments in multiple EMR tools for several entities of IBJI.
- Correct and escalated any payment posting discrepancies accordingly.
- Efficiently resolve unapplied payments and refund inquiries in Epic work queues.
- Participate in projects designed to improve cash application processes or procedures.
- Identify trends and upscale them to the corresponding third party.
- Meet all set performance requirements for both quality and productivity.
- Establish and maintain a positive relationship with other departments.
- High School graduate or equivalent required.
- Minimum 3 years’ experience in healthcare revenue cycle, specifically payment posting and cash reconciliation.
- Ability to interpret Explanation of Benefits (EOBs), all ANSI codes and Provider Level Balance (PLB) adjustments.
- Knowledge of healthcare billing, CPT/ICD-10 coding, medical terminology, Medicare, Medicaid, HMO/PPO/EPO, Work Comp and Commercial insurance guidelines.
- Excellent organization skills, high attention to detail and proficiency in account management.
- Results oriented with a proven track record of accomplishing tasks within a high‑performing team environment.
- Strong computer literacy skills including proficiency in Microsoft Excel.
- High proficiency in Electronic Medical Records (EMR) (Epic Preferred).
- Adheres to organizational policies and procedures, including Corporate Compliance Program and HIPAA regulations.
Base salary offers for this position may vary based on factors such as location, skills and relevant experience. We offer the following benefits to those who are benefit eligible (30+ hours a week): medical, dental, vision, life and AD&D insurance, long and short term disability, 401k program with company match and profit sharing, wellness program, health savings accounts, flexible savings accounts, plan and accident, critical illness and hospital benefits.
In addition, we offer paid holidays and paid time off.
Salary
Description:
$21-$25 /hr based on experience/skills.
Seniority level:
Not Applicable.
Employment type:
Full-time. Job function:
Other. Industries:
Hospitals and Health Care.
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