Temporary Patient Service Associate - Park Ridge, Brooklyn

Family Health Centers at NYU Langone, a Level 3 Medical Home, is the largest federally qualified health center network in New York State and the second largest nationwide. It includes eight primary‑care sites, forty school‑based health centers and dental clinics, four daycare centers, the nation's largest dental residency program, and New York State's largest behavioral health program. Also, twelve community medicine sites provide care to underserved New Yorkers, comprehensive HIV services, chemical‑dependency programs, and a family‑support center offering educational, vocational and other social support programs.

At NYU Langone Health, equity and inclusion are core values. We strive to be a place where our faculty, staff and students of all identities can thrive and bring their individual skills, ideas and knowledge to our work.

We have an exciting opportunity to join our team as a Temporary Patient Service Associate in Park Ridge, Brooklyn. In this role, the successful candidate will perform diversified clerical functions in Registration/Information, Appointments, Patient Care modules, and other general areas such as Cashiering and Medical Records. Duties may vary depending upon the needs of the work site. They will maintain the security and confidentiality of patient information at all times.

• Greets all patients, families or other related individuals while maintaining excellent customer service and professionalism at all times.
• Schedules appointments, including virtual visits and procedures that do not require or have already been pre‑authorized.
• Monitors the daily schedule.
• Refers all inquiries regarding pre‑authorizations / certifications to the Senior Patient Service Associate.
• Responsible for patient check‑in and check‑out.
• Provides translation needs & documentation.
• Gathers all patient demographic related data and materials from patients and/or their representatives.
• Verifies Primary Care Provider.
• Verifies Site Indicator.
• Obtains insurance information (, member/group number, etc.), verifies insurance eligibility electronically, takes their picture and asks them to use Patient Secure.
• On subsequent visits, asks them to verify demographic info and makes any necessary edits.
• Web enables all eligible patients for the patient portal.
• Ensures patients review and sign electronic patient related documents including consent, financial agreement, HIPAA, HIE, etc.
• Follows up with patients and/or their representatives, physician offices, etc. to gather missing data and materials in order to complete the intake process, or refers to more senior level staff.
• Scans all necessary documents (insurance cards, lab requisitions, faxed reports, etc.) into the intake EMR system.
• Creates follow‑up appointments or manual recall in accordance with provider instructions.
• Creates appointment for specialty services (including radiology) and ensures referrals are in place.
• Prints all necessary documents for patients to take home.
• After Visit Summary (AVS).
• Referrals.
• Lab/Radiology forms.
• Distributes Metro Cards when appropriate and reconciles with supervisor as requested.
• Insurance eligibility verification at every visit.
• Collects co‑pays, deductibles, self‑pay fees according to self‑pay rates when applicable.
• Determines eligibility for uninsured patients for other financial programs and assists with application completion.
• Performs cashiering tasks as assigned.

• Answer phones timely in a pleasant and professional manner including identifying the facility’s name and PSA’s first name.
• Identify the nature of the call and act appropriately.
• Take messages as necessary.
• Direct caller to appropriate person or area.
• Perform outreach phone calls for confirmation calls for upcoming appointments.
• Ambulatory referrals.
• Recalls for follow up care and healthcare metrics.
• Discharge follow up for patients seen in the hospital.
• Failed appointments.
• Works in conjunction with the healthcare team, participating in site improvement efforts and accepting coverage assignments. Maintains cooperative and professional relationships with providers, nurses and office and clinical staff. Understands…