Cargo Representative Lead

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Full Time US ACW Clerical Park Ridge, IL, US

Salary Range: $20.00 To $22.00 Hourly

The Cargo Representative Lead’s primary duty is partnering with the facility management, developing, and maintaining professional relationships with the Cargo sector of business through professional customer interaction, stellar customer service and consistent execution.

Responsibilities and Associated Duties:

In partnership with, and under the direction of the General Manager, the Cargo Representative will be responsible for managing the logistics and timeliness of the final product and/or services that are requested by the Cargo customers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The Cargo Representative Lead is responsible for arranging for and delivering catering orders and providing any and all additional services to Cargo customers and any other customers as directed by management in a safe and timely manner in compliance with Air Culinaire Worldwide (ACW) Standard Operating Procedures.
• ACW is utilizing Shipday for all its logistical information. All employees who are organizing or delivering catering are required to use Shipday for all order logistics and deliveries to include delivery photo at point of delivery and the name of the recipient at point of delivery. Cell phones are made available for all company business related tasks.
• Additionally, the Cargo Representative Lead will participate in the process of directly serving the Cargo customers and obtaining feedback from them regarding our product and service, which they will relay to the General Manager or other facility managers.
• The Cargo Representative Lead will, in partnership with the facility management, assist in the maintenance and upkeep of all records, journals, regulations associated with the Cargo business and Regulated Garbage, i.e. spill logs, training logs, etc.
• The Cargo Representative Lead will, in partnership with the facility management, assist in the maintenance and upkeep of all airport(s) required security and badging requirements for all employees associated with the Cargo sector.
• They will be an on-site problem solver in the event of situations arising that require immediate action, and the Cargo Represented Lead will be provided the authority to make decisions to solve the problem following company procedures related to customer satisfaction, safety, and cost.
• The Cargo Representative Lead is responsible for driving safely under the laws and safety guidelines of the state(s) they drive in and to always be courteous and careful to avoid accidents and dangerous situations while on the road.
• The Cargo Representative Lead is responsible, in conjunctions with other facility drivers, to maintain the vehicle fleet, clean the vehicle they use and remove all trash, clean the vehicle a minimum of one time per week and ensure that the Geotab signal and FOB are in working order and will always fill the gas tank before returning to the kitchen on their final run.
• Further responsibilities may include picking up supplies as needed in the course of business and routine vehicle cleaning and maintenance.
• Understand and maintain quality control and food-safety procedures of food product during delivery.
• Under the direction of the General Manager, the Cargo Representative Lead, in conjunctions with the other facility drivers, will maintain operationally safe vehicles by conducting regularly scheduled and required inspections including oil changes, tire changes/rotations, and other…