Job Posting Title Plumbing- Service Technician

Overview

Plumbing Service Technician (Residential)

Immediate openings! Earn an hourly base plus commission, with strong growth potential for high performers.

Whalen & Ives is growing and we’re adding talented
Plumbers to our team! With decades of trusted service behind us and exciting growth ahead, this is your chance to join a company that truly supports your success. We’re looking for motivated professionals who want long‑term stability, competitive pay, and the opportunity to thrive within a team that genuinely cares.
Your next great opportunity starts here - apply today!

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Responsibilities

• Plumbing Installations & Repairs
  – Install, maintain, and repair residential plumbing systems and fixtures, including toilet replacements, faucet replacements, water heater replacements, soldering, and common plumbing repairs
• System Inspections & Testing
  – Inspect plumbing systems for safety, functionality, water quality, and code compliance in residential homes
• Troubleshooting & Diagnostics
  – Respond to call-outs, diagnose plumbing issues, and implement effective solutions to restore system functionality
• Customer Interaction
  – Communicate with customers to explain plumbing issues, solutions, and recommended services, ensuring customer satisfaction
• Cost Estimation & Solutions
  – Prepare accurate cost estimates for plumbing work and advise customers on potential improvements or necessary repairs
• Preventative Maintenance
  – Perform routine maintenance tasks such as checking water heaters, pipes, and fixtures to ensure optimal system performance
• Service Titan
  – Utilize Service Titan software for tracking repairs, service history, and customer interactions, ensuring accurate documentation
• Compliance & Safety
  – Ensure all work adheres to local plumbing codes, industry standards, and safety regulations
• Customer Service Excellence
  – Handle customer queries, resolve concerns, and provide timely responses to all service requests, maintaining a high level of customer satisfaction

Qualifications

• Experience 1-3+ years of experience as a plumber or similar role, with a focus on residential plumbing
• Certification
  – Plumbing certification or equivalent field experience from a technical/trade school preferred
• Technical Expertise
  – Proficient in installing, maintaining, and repairing plumbing systems, including soldering and fixture replacements
• Service Software
  
  – Experience with
  Service Titan or similar trade software is a plus
• Communication Skills
  – Strong communication and listening skills to effectively interact with customers and team members
• Attention to Detail
  – Ability to perform accurate work while adhering to plumbing codes and regulations
• Customer-Focused
  – A commitment to delivering exceptional service with a positive attitude
• Driver’s License
  – Valid driver’s license with a clean driving record

What We Offer

• Medical, Dental, and Vision Insurance:
  
  Affordable, comprehensive coverage
• 401(K) with Company Match:
  
  Plan for your future with confidence
• Company-Paid Long-Term Disability & Life Insurance:
  
  Security and peace of mind
• Voluntary Short-Term Disability & Life Insurance:
  
  Additional protection tailored to your needs
• Paid Time Off:
  
  Vacation, holidays, and sick time to support work-life balance

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Join our team at Whalen & Ives and become part of a company that values both its customers and employees. Apply today to start your career with a leading home services provider and be part of the Apex Service Partners network!

Whalen & Ives May conduct a preemployment background check and drug test, subject to applicable law

Whalen & Ives is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.