Financial Coordinator, Emergency Department

Financial Coordinator, Emergency Department

Animal Emergency & Specialty Center | Parker, CO

• $22 - $26 hourly
• $1500 SIGN ON BONUS
• +$3.50/hr night Differential (after 6pm)

• Health, Dental, and Vision Insurance to keep you and your family covered.
• 401(k) with Matching to help you plan for your future
  .
• Employee Assistance Program (EAP
  ) for additional personal and professional support.
• Continuing Education (CE):
  • Annual CE hours to advance your skills.
  • CE allowance for training and certifications.
• Uniform Allowance to ensure you’re always prepared.
• Shift Differential Pay for added compensation
  .
• Generous paid time off, including:
  • Sick Days
  • Vacation Days
  • Bereavement Leave
• Holiday Premium Pay for working during special times of the year.
• Referral Program to reward you for helping us grow our team.

• Full Time
  • Sunday - Wednesday
  • 10:00am - 8:00pm

The purpose of the Financial Coordinator is to accurately capture and charge/invoice for goods and services and assist with the collection of payment; including educating clients on payment options (Care Credit, Scratch Pay, Pet Insurance, etc.). The Financial Coordinator uses established accounting practices to consistently account for discounts and write-offs to improve accounting and auditing. The Financial Coordinator audits closed invoices for reporting/education and identifying trends and opportunities.

This role is a support function to the medical team.

• Reviews invoices each morning and compares to treatment sheet and medical record; updates invoices to accurately capture services/goods provided.
• Maintains knowledge of hospitalized cases, deposited collected and outstanding balances.
• Calculate current charges vs. deposits, calculate daily balance, communicate financial updates, and collect payments.
• Answer financial questions and assist owners with payment options (Care Credit, Scratch Pay, Pet Insurance)
• Communicate client’s financial concerns to DVM and/or technical team, or lead.
• Finalize invoice prior to discharge and ensure the invoice accurately captures works performed.
• Collect payments and communicate with medical team that payments have been received
• Applies discounts within delegation according to established accounting practices.
• Identifies system opportunities to improve charge capture (billing triggers, bundles, processes, etc.)
• In real time, enters charges for outpatient ER cases on behalf of DVM or staff as directed through “green sheets” or other forms of communications.
• Follows the technician or DVM estimate approval discussion with payment collection in real time with ER clients.

• Performs monthly or weekly financial audits of historical billing
• Creates reports of findings and/or data as requested by AESC Leadership
• Provides coaching and education of audit results and requests
• Assist as needed for accounts receivable and collections
• Financial audit and reporting of Smart Flow, ezyVet and medical records

• Excellent time management, managing multiple tasks at one time in a fast-paced environment.
• Highly skilled in accurately completing administrative work.
• Ability to work independently with limited oversight.
• Highly skilled in Customer Service, navigating difficult conversations about payment when clients are experiencing an emotionally challenging circumstance.
• Proficiency with computer, phone, fax, and scanner systems.
• Previous experience handling money: cash and credit card payments.
• Experience with Microsoft Excel and mathematical calculations.
• Ability to maintain composure and professionalism in a medical environment with high stress, critical patients, and death.

• High school diploma or equivalent.
• 1 year of Work Experience in Customer Service, Billing/Invoicing, Booking Keeping, Auditing or a related field.
• For internal candidates: 6 months of CSR or Assistant experience at AESC will be considered fulfilling this requirement
• Fluent English skills (speaking & reading) are required for the role
  ; fluency in multiple languages a plus!

• 1 year of work experience in human or veterinary medicine (CSR,…