Client Service Representative, Day Shifts

Client Service Representative

Animal Emergency & Specialty Center (AESC) is a 24/7 Emergency Care Veterinary Hospital with seven different specialties. The AESC team is growing, and we are seeking motivated, positive, and compassionate individuals to join our team. Our nursing staff is essential and important to us, just as the care they provide to the pets and clients in our community. We are offering competitive wages, opportunities for professional growth, and a supportive environment with an empathic and positive management team.

$18 - $24/hr. based on experience

Benefits:
We're committed to supporting our team's well-being and professional growth with a comprehensive benefits package that includes:

• Health, dental, and vision insurance to keep you and your family covered.
• 401(k) with matching to help you plan for your future.
• Employee assistance program (EAP) for additional personal and professional support.
• Uniform allowance to ensure you're always prepared.
• Shift differential pay for added compensation.
• Generous paid time off, including:
• Sick days
• Vacation days
• Bereavement leave
• Holiday premium pay for working during special times of the year.
• On-call incentives for additional opportunities.
• Referral program to reward you for helping us grow our team.

Job Description As a CSR at AESC, you'll be the essential connection between our clients, their pets, and the rest of the hospital team. From managing front desk interactions to coordinating vital communications, you'll play a critical role in ensuring smooth operations and excellent service. Responsibilities Reception duties

• Manage multi-line phone systems: answer calls, gather information, and route messages to the appropriate departments.
• Schedule appointments and handle check-ins/check-outs for both specialty and emergency visits.
• Provide compassionate and professional support to clients, including during high-stress or emergent situations.
• Assist with walk-in euthanasia cases, including discussing cremation options.
• Process payments, deposits, and invoices using various payment methods.
• Maintain and update client accounts, records, and paperwork accurately.
• Follow established protocols to escalate urgent cases in the Emergency Room.
• Monitor and communicate accurate wait times for Emergency Room clients.
• Rotate through phone support shifts, handling all incoming calls.
• Coordinate the use of exam rooms efficiently.

Administrative responsibilities

• Ensure the front desk, lobby, and exam rooms are clean and organized at all times.
• Scan documents into patient charts and maintain accurate records.
• Send reminders for appointments via email, phone calls, or texts.
• Verify that upcoming appointments are scheduled correctly, confirmed, and that all necessary records are obtained.
• Oversee memorial and cremation products for clients.
• Collaborate with the referral coordinator to manage appointments from referring veterinarians.
• Take on other duties as assigned to support hospital operations.

Qualifications

Minimum requirements:

• At least 1 year of in-person customer service experience.
• High school diploma or equivalent.
• Proficiency with Microsoft Office, internet navigation, and messaging programs.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!

Preferred qualifications:

• 1 year of experience in the veterinary or human medical field.
• Familiarity with payment collection processes.
• Experience managing multi-line phone systems.
• Proven ability to maintain high accuracy in data entry.
• Knowledge of Ezy Vet or similar medical record systems.

Why choose AESC?

• Work alongside a compassionate, dedicated team of veterinary professionals.
• Thrive in a dynamic, fast-paced environment where no two days are the same.
• Make a direct impact on the lives of pets and their families during critical times.
• Receive continuous training and growth opportunities—we're passionate about teaching!
• Enjoy a competitive salary and benefits package.

About AESC Founded in 2001 to meet the growing need for after-hours veterinary care in the Parker, Franktown, and Elizabeth communities, Animal Emergency & Specialty Center (AESC) has evolved from a small emergency hospital into…