Member Service Rep-; Teller

Member Service Representatives (MSR) are frontline heroes building relationships with members and helping them achieve financial goals by providing tailored solutions.

• Act as a trusted advisor, helping members identify financial goals and providing tailored recommendations to increase well‑being.
• Conduct basic financial transactions, including cash handling, account opening/maintenance, and loan payment processing.
• Build and foster relationships with current and potential members grounded in trust and genuine interest.
• Promote local community outreach by investing in schools, businesses, and organizations.
• Educate members on innovative technology that offers banking alternatives, allowing them to manage finances anytime, anywhere at their convenience.
• Embrace and demonstrate AACU core values:
  Responsibility, Education, Inclusiveness, and Growth.

• Member Focused:
  Prioritize members and serve them with urgency.
• Patient:
  Invest time to build rapport and develop detailed, personalized approaches for financial wellness.
• Compassionate:
  Use active listening to work alongside members and create a positive, encouraging environment.
• Adaptable:
  Quickly shift gears to meet member needs.
• Decisive:
  Act with confidence, providing clear solutions and goals when assisting membership.

• High school diploma or equivalent.
• Excellent communication and organizational skills.
• Availability to work branch hours, including scheduled Saturdays.
• Ability to educate and promote credit union products and services.
• Meet or exceed individual and branch goals for referrals and closed sales.
• Ability to stand for prolonged periods of time.
• Valid driver’s license and reliable transportation.

Grade 700P: $20.30 – $28.95 per hour. Position is eligible for incentive earnings based on overall performance.

Paid training will be provided. Full‑time employees receive paid sick and vacation days, comprehensive medical, dental, and vision plans, as well as a strong 401(k) plan. Eligible for tuition reimbursement after 90 days.

AACU is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, marital status, familial status, ancestry, national origin, disability, status as a protected veteran, or any other status protected by local, state, or federal law. Pre‑employment drug testing, consumer credit history checks, and criminal background checks are performed.

AACU uses E‑Verify to ensure new hires are fully authorized to work in the U.S.