Sr Designer, Instructional

2 days ago Be among the first 25 applicants

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

As a Senior Instructional Designer, you will oversee the entire instructional design process, from initial scoping and analysis to the creation of design plans and the development of modern learning solutions.

Your role will involve evaluating the effectiveness of these solutions against business objectives to ensure continuous performance improvement. Leveraging your creativity and expertise, you will craft innovative development strategies aimed at enhancing the skills of the T-Mobile for Business Sales and Customer Support teams. Collaborating with Executive Sponsors, key stakeholders, and subject matter experts from various departments including Product, Marketing, Operations, Sales, and Customer Support, you will ensure the seamless communication, alignment, approval, and timely launch of learning solutions.

Leading the design process, you will also guide other designers, ensuring that each project is managed efficiently and meets its designated performance goals.

Job Responsibilities:

• Work cross-functionally to understand the linkage between T-Mobile's business goals, performance expectations, and requirements frameworks. Proactively identify learning experience opportunities, identify root cause and drive solutions through cross-functional teams. Provide recommendations and feedback in partnership with other Lines of Business, to enhance customer experience performance.
• Seek to understand how people, processes, and technology interact to perform the fundamental activities of the business in both current and future states. Model these interactions to guide performance and learning materials to better achieve the strategic goals and objectives of the business.
• Capture the tactical and strategic learning goals that ensure alignment with organizational objectives and provide measurable outcomes through robust governance practices. Map these goals to key learning metrics to assess the effectiveness and impact of learning initiatives. This includes identifying opportunities to enhance learning methodologies, leveraging technology for scalability and innovation, and ensuring continuous improvement in the design and delivery of learning experiences.
• Collaborate closely with subject matter experts to proactively gather and validate learning content. Design, pilot, and launch new training programs as required, while also reviewing, editing, and re-designing existing curricula when necessary. Continuously seek innovative approaches to manage train-the-trainer rollouts and conduct comprehensive program effectiveness assessments. Introduce new training tools and concepts into the training development process, encompassing interactive instructor-led sessions, self-paced modules, video and audio content, AI coaching activities, infographics, job aids, and just-in-time resources.
• Establish clear meeting agendas, attendees, document discussion and outcomes, assign action items and owners, and set timelines.
• Elevate training metric results to match metric performance by identifying process pain points and obstacles and then influencing culture and behavior to drive increased service performance.
• Subject matter expert for new initiative launches on all learning experience considerations before, during and after launch; continual monitoring of evolving learning experience with course corrections as needed. Expertly driving innovation and execution for new products and offers to deliver increased performance
• Collect, consolidate, and analyze conflicting timeline items to ensure alignment, while managing, and adhering to timelines & deliverables within a process/project flow.

• Bachelor's Degree
  - Education,…