ER Financial Coordinator, AESC

ER Financial Coordinator

Welcome to Animal Emergency & Specialty Center (AESC)! We are a 24/7 emergency veterinary hospital offering expertise in seven specialties
. As our team continues to grow, we are looking for motivated, positive, and compassionate individuals to join us.

We’re seeking a detail-oriented ER Financial Coordinator to ensure accurate invoicing, support payment collection, and guide clients through available payment options. This role also plays a key part in auditing invoices, tracking trends, and supporting the medical team through strong financial oversight.

The purpose of the Financial Coordinator is to accurately capture and charge/invoice for goods and services and assist with the collection of payment; including educating clients on payment options (Care Credit, Scratch Pay, Pet Insurance, etc.). The Financial Coordinator uses established accounting practices to consistently account for discounts and write‑offs to improve accounting and auditing. The Financial Coordinator audits closed invoices for reporting/education and identifying trends and opportunities.

This role is a support function to the medical team.

$20 - $24 hourly based on experience/ skillset.
+$$ differentials offered after 6pm

Exact Schedule/

Shifts:

TBD

• Reviews invoices each morning and compares to treatment sheet and medical record; updates invoices to accurately capture services/goods provided.
• Maintains knowledge of hospitalized cases, deposited collected and outstanding balances.
• Calculates current charges vs. deposits, calculates daily balance, communicates financial updates, and collect payments.
• Answers financial questions and assists owners with payment options (Care Credit, Scratch Pay, Pet Insurance).
• Communicates client’s financial concerns to DVM and/or technical team, or leads.
• Finalizes invoice prior to discharge and ensures the invoice accurately captures work performed.
• Collects payments and communicates with medical team that payments have been received.
• Applies discounts within delegation according to established accounting practices.
• Identifies system opportunities to improve charge capture (billing triggers, bundles, processes, etc.).
• In real time, enters charges for outpatient ER cases on behalf of DVM or staff as directed through “green sheets” or other forms of communications.
• Follows the technician or DVM estimate approval discussion with payment collection in real time with ER clients.

• Performs monthly or weekly financial audits of historical billing.
• Creates reports of findings and/or data as requested by AESC Leadership.
• Provides coaching and education of audit results and requests.
• Assists as needed for accounts receivable and collections.
• Financial audit and reporting of Smart Flow, ezyVet, and medical records.

• Excellent time management, managing multiple tasks at one time in a fast‑paced environment.
• Highly skilled in accurately completing administrative work.
• Ability to work independently with limited oversight.
• Highly skilled in customer service, navigating difficult conversations about payment when clients are experiencing an emotionally challenging circumstance.
• Proficiency with computer, phone, fax, and scanner systems.
• Previous experience handling money: cash and credit card payments.
• Experience with Microsoft Excel and mathematical calculations.
• Ability to maintain composure and professionalism in a medical environment with high stress, critical patients, and death.

• High school diploma or equivalent.
• 1 year of work experience in customer service, billing/invoicing, bookkeeping, auditing, or a related field.
• For internal candidates: 6 months of CSR or assistant experience at AESC will be considered fulfilling this requirement.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus.

• 1 year of work experience in human or veterinary medicine (CSR, veterinary assistant, medical assistant, medical receptionist, coder, etc.).
• Work experience utilizing an electronic…