Patient Engagement Program Manager; Clinical Transformation

Position: Patient Engagement Program Manager (Clinical Transformation)
** Posting Date
** 12/31/th St, Denver, Colorado, , United States of America This Patient Engagement Program Manager will support DaVita’s efforts to increase patient engagement among our Integrated Kidney Care patient population, which includes patients across the kidney care continuum including CKD, ESKD and transplant patients.

Our team is focused on finding innovative ways to increase our ability to connect with, provide value for, and retain patients, with the belief that sustained patient engagement will lead to improved outcomes and a reduction in total cost of care. We often operate in white spaces and require acting as an “owner” to bring projects from idea to execution, proactively problem solve, or double down on adoption of best practices to support a positive patient experience.

This Manager role will lead Initial Engagement efforts, including:
* ** Serving as the role lead for the Engagement Specialists (ES),
** including defining expectations, creating training materials, driving reporting & technology needs for the ES workflows, and equipping Supervisors to track & address performance, among other work streams that enable these teammates to excel in their role.
* ** Owning processes for patient onboarding & reattempting unengaged patients**, including how to provide a warm welcome, collect consents, understand to patient concerns, and attempt service recovery. This role will become a subject matter expert in consent requirements. This role will also test workflows & tools to refine the best process for reattempting unengaged patients.
* ** Overseeing management process to drive engagement rate**, including close collaboration with the reporting team & operators, investigation into data trends & outliers, and presentation development for senior leadership.

This role requires a minimum of 5 years of work experience in consulting, analytics, project management, or strategy role, preferably in the healthcare space. This candidate should have experiencing managing direct reports. Fewer than 5 years will be considered if applicant has DaVita experience.
** Job Responsibilities
*** The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.
* Strategy & Project Management
* Define & measure success for the Engagement Specialist role and onboarding processes, identifying gaps, aligning stakeholders around high impact options, and matching resources to execute on solutions.
* Translate learnings from the field into strategic recommendations for optimizing current processes and/or driving improved performance
* Support the development, piloting, and deployments of process improvements and innovative programs by driving work lanes independently

Critical thinking & analysis
* Build & refine management process for Engagement rate & Engagement Specialists’ scope, including hypothesizing impact areas, driving data investigation & analysis, and reporting findings on a consistent cadence.
* Lead an analyst teammate in thinking critically about assumptions, linking data sources, and effectively using formulas and pivot tables to provide recommendationsExecution
* Independently problem solve across groups, including an ability to articulate the problem and align stakeholders around a solution
* Oversee the creation of practical and effective resources for care teams to drive engagement processes & best practices
* Lean into TEAM, both within our group and others, to foster a collaborative, productive culture
* Manage a queue of high visibility projects with tight deadlines and cross-functional teams
* Demonstrate self-motivation, responsiveness, and a continuous improvement mindsetCommunication
* Prepare executive communications on engagement rate & other key metric performance
* Present to large groups & senior leaders, catering materials to audience & key meeting objectives
* Demonstrate ability to distill complex topics into digestible, action-oriented communications
* Communicate effectively in verbal and written formats, including brevity, clarity, and appropriate tone
*
* Qualifications:

*** Bachelor's degree required
* 5+ years of work…