Hospitality Manager

Hospitality Manager – Mental Health Clinic

Location: Parker, CO

Employment Type: Full-Time

Compensation: $70‑80k annually and bonus incentives

Lead daily clinic operations, manage staff, and drive patient experience in a fast‑growing behavioral health organization. We’re not looking for résumés stacked with medical jargon — we’re looking for energy, drive, and people who get people. If you can lead a high‑performing team and manage a fast‑paced operation while connecting authentically with those we serve, you’re our kind of person. We’ll teach you the healthcare stuff — you just bring the hustle, heart and experience managing outcomes.

• Own the daily operations of a high-volume mental health clinic
• Lead, coach, and hold teams accountable to performance and service standards
• Ensure every patient experience feels welcoming, efficient, and professional

No healthcare experience required — we provide comprehensive training.

• Oversee day‑to‑day clinic operations, workflow, and patient flow
• Coach and develop staff to consistently meet KPIs and service expectations
• Monitor metrics related to scheduling efficiency, volume, and patient experience
• Address operational challenges quickly while maintaining professionalism and empathy
• Improve processes to reduce waste and increase efficiency
• Educate patients on services and support a concierge‑level experience
• Gather and act on patient and team feedback to continuously improve operations

• 3+ years of leadership or operations experience in a high-volume environment
• Proven experience managing KPIs and having direct performance conversations
• Strong communication skills with both people and numbers
• Ability to take ownership of outcomes, decisions, and team performance
• Comfort working in a fast‑paced, metric-driven setting

• Experience in healthcare, behavioral health, hospitality, or service leadership
• Relationship‑based sales or customer experience background
• Experience leading teams through growth or change

• $70‑80k annually and bonus incentives
• 90% employer‑paid medical, dental, and vision benefits
• 401(k) retirement plan
• 10 PTO days (15 after first year)
• 10 paid holidays

Serenity Healthcare uses advanced medical technology and evidence-based treatments to help patients succeed when traditional options haven't worked. Our mission is to help patients take back their lives while delivering care in a calm, supportive, and elevated environment.

Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening. In accordance with Colorado's Equal Pay for Equal Work Act this position pays $70,000 annually.